Franchise Business Manager

Job DescriptionField Based ¦ Full-time ¦ Oakhouse Foods (Part of Pilgrim's Europe)About the RoleAs a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results.What You'll Be DoingCoaching and supporting franchise partners to grow sales, retention, and local demandAnalysing performance reports to spot opportunities (new customers, repeat orders, AOV)Running regular performance reviews and agreeing actionable growth plansDriving telesales, local marketing, and customer reactivation campaignsExploring and testing local partnerships, tactical offers, and awareness activitiesMeasuring campaign outcomes, sharing best practice, and scaling successesSupporting operational improvements: stock control, delivery performance, financial disciplineOnboarding and mentoring new franchise ownersAddressing underperformance through constructive improvement plansLiaising with Head Office to overcome commercial or operational hurdlesPromoting the HEART culture and maintaining brand standards across the networkSharing insight, ideas, and success stories to inspire franchise-wide excellenceWhat We're Looking ForEssential Skills & ExperiencePassion for people and delivering outstanding customer experienceStrong commercial acumen with the ability to turn data into actionExcellent listening and communication skillsSupportive coaching style, empowering others to take ownershipHighly organised, reliable, and outcome-focusedProficiency in analysing customer/sales data and creating actionable insightsExperience in sales, account management, or multi-site management (retail, service, food)Track record of influencing and building strong relationshipsGood digital literacy: Microsoft Office, reporting tools, CRM/dashboard systemsFull UK driving licence and willingness to travel extensively (including overnight)DesirableExperience in franchise, delivery, or foodservice businessesCoaching or mentoring experienceFamiliarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI)Behaviours That Help You SucceedAvailability – always ready to support, advise, or step inDetermination – you push for results and help others reach their potentialSimplicity – clear, direct, and focused communication and actionsWhy Join Us – Benefits of Working at Pilgrim's EuropeBy joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family — a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect:Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement. A company pension scheme with employer contributions helps you plan for the future. Access to life assurance benefits and wellbeing programmes, including mental health resources. Extensive development opportunities: leadership coaching, online learning modules (via Online Academy), and mentoring. Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration. Depending on role/region, you may benefit from flexible work patterns, community building, recognition programmes, and team events. Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas. Be part of a company that gives back — Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives. JBRP1_UKTJ