IT Infrastructure Engineer

Role: IT Infrastructure EngineerLocation: Blackburn, BB1 2FA (Relocating to Bolton)Contract: Permanent / Full timeSalary: Dependent on Experience & Discretionary Bonus SchemeCompany: EG Group*This is an office based role 5 days a week*About the Role:We're looking for a skilled and proactive IT Infrastructure Engineer to join EG Group's IT team. In this role, you will play a key part in maintaining and enhancing our IT infrastructure, ensuring the reliability, security, and performance of our systems. You'll act as a critical escalation point for the support teams, tackling complex technical challenges and driving improvements across the IT environment.You'll collaborate closely with the Infrastructure Manager and wider IT teams to implement solutions, enhance processes, and maintain business continuity. If you enjoy solving challenging technical problems, implementing innovative solutions, and making a tangible impact in a dynamic organisation, this role is for you.What you'll be doing:Collaborate with the Infrastructure Manager to plan, implement, and document changes to IT infrastructure in a structured and controlled manner.Support the testing, review, and ongoing enhancement of Business Continuity and Disaster Recovery plans.Act as an escalation point for infrastructure incidents, troubleshooting and resolving complex technical issues efficiently.Monitor system alerts and take timely action to maintain service availability and performance.Provide support to the IT Service Desk, offering guidance and expertise on infrastructure-related issues.Identify opportunities across the organisation to improve and optimise IT infrastructure, processes, and systems.Maintain clear and up-to-date documentation, including standard operating procedures, process flow diagrams, and knowledge base articles.This list is not exhaustive and may be added to or amended from time to time.What we're looking for:The ideal candidate will have a broad technical background and hands-on experience with most of the following:Microsoft Modern Workplace environmentHypervisor technologies (Hyper-V, AHV, or equivalent)Networking fundamentals, including LAN, IPv4, DNS, DHCP, Firewalls, Managed Switches, and VLANsScripting or automation skills, such as PowerShellWindows Server (2008–2025) and Windows 10/11Active Directory administrationVeeam Backup (desired but not essential)Linux/Unix administration experience (desired but not essential)In addition, we're looking for someone who:Thrives in a fast-paced, dynamic IT environment and can manage multiple priorities effectivelyHas strong problem-solving skills and a proactive, solution-oriented approachCommunicates clearly with technical and non-technical stakeholdersCollaborates effectively with colleagues and supports continuous improvement initiativesWhy Join EG Group:Performance Based Bonus SchemeFlexible working hoursAccess to Apprenticeships and accredited qualificationsCareer development and progression opportunities within a global organization.Free Secure Car ParkingWaterside Café - freshly prepared meals at affordable pricesDress Down FridaysPrayer and Ablution FacilitiesWork Anniversary RewardsFree Eye TestWho is EG Group?EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth.Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.