Credit Controller
3 days ago
Role: Credit ControllerLocation: Birmingham (Central)Salary: Up to £30,000Ideally immediately available or a short notice periodRole OverviewRobert Half are thrilled to be working with our client in Birmingham as they search for a Credit Controller who will work as part of a small, focused team responsible for managing the recovery of outstanding payments from tenants or occupiers. The purpose of the role is to engage with clients regarding overdue balances, progress arrears recovery, and maintain accurate records of all related actions. The position also supports the Credit Control Manager by:Following client-specific debt recovery policies when pursuing arrearsMonitoring and documenting tenant commitments to settle outstanding amounts, including tracking performance against agreed payment arrangementsCollaborating with surveyors and client accountants to resolve queries relating to charges, statements, or payment historiesReviewing aged debtor reports and advising on appropriate recovery strategiesKey ResponsibilitiesMaintain accurate records of tenant payment behaviour and issue reminders to those with poor payment historyRecover arrears in line with client instructions, applying agreed methods and escalation proceduresKeep surveyors updated on progress with arrears collectionObtain surveyor approval before initiating any escalation actionRecord and track all agreed repayment plans, ensuring appropriate approvals are obtainedMonitor adherence to repayment plans and alert surveyors or accountants to any missed or late paymentsInstruct legal representatives or enforcement agents to pursue outstanding sums, where authorisedDocument all tenant communications and agreed actions relating to arrearsProvide supporting information for monthly reports and aged debtor analysesEnsure tenant queries are acknowledged and actioned within 24 hours, liaising with internal teams as necessaryEscalate any disputes or complaints to the responsible surveyor or accountantReconcile tenant statements and aged debtor listingsSupply tenants with replacement copies of invoices or supporting documentationAssist with allocating cash receipts during busy periodsSupport the identification and resolution of unallocated cashComply with all internal procedures, controls, and regulatory requirementsParticipate in performance management processes and consistently uphold internal service standardsPerson SpecificationExperience in credit control, rent collection, or a similar finance role within a busy office environment; relevant qualifications in credit control, debt management, or accounting are advantageousHighly numerate with excellent accuracy and attention to detailTenacious, professional, and self-motivated, with a confident and assertive communication styleStrong written and verbal communication skills, including a professional telephone mannerConscientious, focused, and knowledgeable about credit control procedures and data protection obligationsFamiliarity with property-related accounting systems (such as TRAMPS, Yardi, Qube, or similar) is desirableAble to work under pressure, manage deadlines, and prioritise tasks effectivelyProficient in Microsoft Office applications, particularly Excel, Word, and OutlookUnderstanding of accounting principles and sales ledger processes within the property sector is advantageousInterested to hear more? Please reach outamrit.shoker@roberthalf.co.uk
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