Pensions Administrator

1 day ago

Reading, United Kingdom Focus Resourcing Full time

Job DescriptionScams Pensions AdministratorBased: central Reading office - 2 days in the office (must live in easy commutable distance to Reading)Criminal & credit checks before commencing the roleOur client is seeking a highly organised and proactive Scams Senior Administrator to provide support to their busy Scams Protection team. This role involves supporting colleagues with case handling, and helping ensure pension members are safeguarded from pension scams.Your role:Provide senior-level support across all aspects of Scams Protection administrationTrain, mentor, and support less experienced team membersReview, check, and authorise the work of other team membersProduce and audit reports for client teams and TrusteesAudit Scams-related calls conducted within the teamCommunicate confidently with members by phone, email, and letterUpdate and maintain accurate records on our primary database Ensure cases are managed and completed within strict deadlinesOversee the production of monthly billing informationCollate data and produce Management Information (MI) reportsSupport the implementation of new clientsUndertake project work as required by the Team Leader or ManagerWork collaboratively with internal and external stakeholders (Administration, Clients, Scheme Actuary, Consultants, Providers, and third parties)Ensure compliance with all relevant business certifications The person:Previous experience in Pensions Administration or Pension Scams preventionStrong sense of ownership, responsibility, and accountabilityHighly organised with a methodical and logical approach to tasksHigh standards of work, accuracy, and customer responsivenesAbility to develop and implement effective processes for managing high volumes of workStrong leadership skills, with the ability to manage personal workload while supporting the teamAbility to plan effectively and adapt plans when requiredProactive, driven, and committed to delivering excellent outcomesAble to work independently and act as a point of reference for team knowledgePositive "can-do" attitude, strong attention to detail, and pride in workExcellent communication skillsStrong team player committed to achieving company objectivesProficient in MS Office software, including Outlook, Excel, and Word

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