Change Manager

Change Manager – Technology Change & Service Delivery - InsuranceEngagement: Permanent (Immediate Start)Location: London (Hybrid)Company: Albany BeckAbout Albany BeckAlbany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you'll be choosing to work with an organisation that's passionate about your learning journey and committed to your professional and personal development.Role OverviewWe are looking for an experienced Change Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This will be to support the governance, execution, and continuous improvement of the Technology Change Management function within a Financial Services environment. Reporting into Service Delivery leadership, this role works cross-functionally across Architecture, Product, Engineering, QA, End User Computing (EUC), and Operations to ensure technology changes are delivered in a controlled, transparent, and low-risk manner. The role supports agile delivery while maintaining strong controls aligned to ITIL 4 Change Enablement, ISO/IEC 27001, and DORA operational resilience requirements.Key ResponsibilitiesOwn and maintain Change Management policies, procedures, standards, and governance frameworksDesign and continuously improve the strategic approach to managing technology changeCoordinate interfaces between Change Management and related processes, including Release & Deployment and Service Asset & Configuration ManagementAssess change impact and organisational readiness to minimise operational and regulatory riskChair and coordinate the Change Advisory Board (CAB), reviewing Requests for Change (RFCs), resource availability, risk, and readinessManage the scheduling and coordination of approved changes into live IT servicesConduct post-implementation reviews, including failed change analysis and Major Incident follow-upsEnsure change implementation plans and instructions are clearly understood by delivery teamsSupport training and communications activities related to change initiativesEnsure appropriate risk assessments, approvals, and audit evidence are captured and maintainedOwn and manage Change workflows within ServiceNowDrive continuous improvement through reporting, metrics, and process optimisationAct as a Change Management SME, advising senior stakeholders on best practice and improvementsLeadership & Delivery ResponsibilitiesDemonstrate strong ownership, resilience, and adaptability in a changing environmentBuild effective relationships across Technology and Business stakeholdersContribute to the wider Service Delivery function as an active team memberEnsure SLAs, OLAs, and KPIs are consistently met or exceededPromote a culture of technology excellence, standardisation, and operational disciplineKey Skills & ExperienceProven experience in Technology Change Management within complex, regulated environmentsStrong knowledge of ITIL 4 Change Enablement and operational risk controlsExperience aligning change processes with ISO/IEC 27001 and DORA requirementsHands-on experience managing Change processes in ServiceNowStrong understanding of Agile delivery models and how to enable change within themExcellent stakeholder engagement, communication, and influencing skillsStrong analytical and problem-solving capability with high attention to detailComfortable operating in high-pressure environments with competing prioritiesChange management certifications (e.g. PROSCI / ADKAR)Experience supporting enterprise-scale technology or platform environmentsExposure to audit, regulatory review, or operational resilience programmes#J-18808-Ljbffr