Housing Night Worker

Job Description37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.Our values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.We are looking for a Housing Night Worker to join our team across both Lansworth House and Gareth Stacey House. In this role, you will help ensure the safety, security, and wellbeing of our residents, providing a friendly welcome, offering light support, managing challenging situations calmly, and keeping essential administration and housekeeping running smoothly.Our Brighton and Hove services support 35 young people at risk of homelessness, operating 24/7 across these two sites. With a mix of high and medium support levels, our services give young people aged 16–25 a safe, encouraging environment where they can grow in confidence, develop life skills, and take steps toward independence.This is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people thrive.We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Hove, the service has strong links with and contributes to the local community.Main areas of responsibilities are:Safety and securityProvide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreementsAssess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their developmentRecord all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team Engagement with residentsWelcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling livesEnsure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receiveProactively promote the services on offer and ensure residents are encouraged to engage with those servicesContribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirationsAdministration and housekeepingUndertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident recordsCompleting health and safety/compliance checks, and recording estate inspectors and room checksAdding maintenance requests to our property services systemGeneralWork as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone workingContribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situationsParticipate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.  About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.Experience and knowledgeExperience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviourBasic understanding of the support needs of young people and/or adults at risksUnderstanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distressDemonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check listsBasic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)Skills and abilities Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)Good interpersonal skills and ability to build and maintain strong relationshipsAbility to work lone work, work autonomously, and use own initiative, as well as being part of a teamIT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)Ability to de-escalate volatile situations and manage challenging behaviour appropriatelyIf you would like any further information or an informal discussion about this post, please contact Steven.Crowe@ymcadlg.org . Should you require any assistance with our application process, please email us at Recruitment@ymcadlg.orgCLOSING DATE: Sunday 7 December 2025 at midnight. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us.YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.