IT Engineer Apprentice

Job DescriptionJem Computer Systems is a well-established IT service provider based in Cupar, Fife. We specialise in computer sales, maintenance, and support services for both businesses and private clients across the region. With decades of experience, our team is committed to delivering high-quality, reliable IT solutions—everything from system builds and refurbishing, to virus removal, network troubleshooting, and data services.We pride ourselves on excellent customer care, technical expertise, and staying up to date with the latest hardware and software developments. As part of the business community at Cupar Trading Estate, we have solid facilities and strong links with local businesses, schools, and organisations.Overview:An exciting opportunity for someone keen to learn, grow and gain hands-on experience in a fully equipped IT workshop. You will work alongside experienced engineers and be involved in many aspects of hardware, software, and customer support.Responsibilities:Computer assembly and setupSoftware installation and configurationUpgrades, repairs and virus / malware removalTroubleshooting and diagnosticsData recovery, transfer and backup solutionsCase management and customer supportWhat we’re looking for:A strong interest in IT hardware and software, willing to learn from the ground upA logical, methodical approach to diagnosing and solving problemsGood communication skills; able to explain technical issues in ways non-technical users can understandReliable, organised, with attention to detailA positive attitude, willing to take initiative and ask questionsAble to drive (essential)Salary: £17,000 per annumWorking hours: 35 hours per week, Monday to Friday, 9am to 5pmWhat you’ll get - company benefits:Structured apprenticeship training: Guided learning with skilled mentors; combination of on-the-job experience and theoretical trainingFormal qualification: Opportunity to gain recognised IT / engineering qualificationHands-on experience: Exposure to a wide variety of hardware, software, and customer types—business and home usersSupportive team environment: Work with experienced technicians, ongoing coaching and feedbackCareer progression: Potential to move into a junior or technician role once apprenticeship is successfully completedEmployee discount: On computer hardware, peripherals, and services offered by Jem Computer SystemsTools and equipment provided: Access to workshop tools, diagnostic software, test hardwareContributory pension, holiday entitlement: As per statutory requirements, plus any additional company provisionsModern workshop facilities: Well-equipped workspace at Cupar Business Centre; good transport linksIf you are enthusiastic, driven, and looking to build a solid foundation in IT, we’d love to hear from youFuture prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOWPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.