Interim Operations Manager

We have a current opportunity for an Interim Operations Manager to oversea the installation of utility metering to domestic and industrial premises across SE England. This will be based in Milton Keynes and require a presence in the offices 3 days a week and 2 working from home.Candidates by experienced in rolling out of metering technology and managing a team as well as reporting back to Senior Management with updates on progress, efficiencies etc.Main responsibilitiesLine manage a cross functional team of operative , driving performance to;Market leading level of metering services, quality, cost and efficiencySupport the achievement of the overall SMART/AMR roll out programmeOptimise companies onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer serviceProactively manage individual and team performance, development and resourcingCollaborate with customer facing teams, customers and brokers to seek feedback on service offering to support company growth and retention targetsBe involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.Support the team in resolving complex issues in each specialised areaEnhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.Provide leadership and expert knowledge on all aspects of B2B energy operations. Upskill and cross train team members.Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence ConditionsDevelop, implement and track a set of data KPI's to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.Leading and managing initiatives and projects in the areas of data.Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teamsEnsuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivityEstablish and drive new ways of working that will improve the quality and integrity of dataEffectively scrutinise data highlighting any risk issuesEnsure processes are updated, embed into the teams by ensuring training is providedRepresent 'Data Integrity' on all technology projects to ensure quality and standards are maintainedWhat we are looking for:Demonstrated experience in managing multi-functional teams including registration/metering to successStrong organisational skills with the ability to balance tactical and strategic prioritiesKnowledge of Junifer systemsExperience of UK power and gas systems and markets and B2B industry processesStrong communication and influencing skillsA commercially focused individual with an understanding of profit-drivers and the linkages to process improvement/operational and service excellenceExcellent analytical and problem-solving skills with attention to detailEffective use & data InformationContinuous Improvement / NWOWAbility to communicate, collaborate and provide staff guidance & trainingAbility to self-manage, take ownership of process and system improvements and drive changes through to delivery of data insightUnderstanding data requirements to regulatory requirementsOur role in supporting diversity and inclusionAs an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment.