Head of CRM

2 weeks ago


Northampton, United Kingdom Proactive Appointments Full time

Job DescriptionHead of CRM (Software Development)Northampton | Up to £80,000 per annum + 5%-15% annual bonus | 4 days on-site per weekAn exciting opportunity has arisen for a Head of CRM to join a leading organisation, taking a pivotal role in shaping and delivering the company's CRM strategy. This is a hands-on leadership position that blends technical expertise with strategic vision and strong stakeholder collaboration.Key ResponsibilitiesOwn and evolve the CRM strategy to align with business goals.Lead design, development, and integrations across the Zoho suite (CRM, Creator, Analytics, Flow, Desk, Campaigns, etc.).Manage and mentor a skilled CRM development and support team.Drive continuous improvement in workflows, automation, and data quality.Collaborate with Sales, Marketing, Operations, and other teams to deliver scalable, data-driven solutions.Oversee CRM governance, documentation, and best practices.Ensure system reliability, data integrity, and compliance with security standards.Skills & Experience5+ years' hands-on experience with Zoho CRM (advanced configuration, automation, and customisation).Strong knowledge of the wider Zoho ecosystem and API integrations.Proven experience leading CRM or technical teams.Skilled in Deluge Scripting and custom app development.Excellent communication and stakeholder management skills.Analytical, detail-oriented, and familiar with agile methodologies. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website


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