Senior Resident Services Associate

Job Reference: JJ1440973AbeSRSALocation: Aberdeen, Aberdeen City, United KingdomType of Contract: PermanentSalary: £28980.00 to £28980.00 per yearStep into a Career with Impact at Dandara LivingIf you're ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you'll bring your expertise to life on transformative projects, surrounded by a team that's as passionate about innovation as you are. Here, you'll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We're all about opportunity and are dedicated to helping you unlock yours to its fullest potential.About the RoleBased at The Point in Aberdeen, this is an exciting opportunity for an experienced and motivated Senior Resident Services Associate to lead the day-to-day operations of one of our award-winning Build to Rent developments. Working closely with the General Manager, you'll play a key role in delivering exceptional resident experiences, leading and supporting the on-site team, and ensuring the smooth running of all aspects of the development.You'll be a natural leader with a passion for people, detail, and service excellence — someone who thrives in a dynamic environment where every day brings something new.Working Pattern: a rota covering 5 over 7 days. A combination of 7am-4pm and 10am to 7pm shifts.What You Will Do• Lead, motivate and support the Resident Services Team, fostering a culture of excellence and collaboration• Deliver first-class customer service to residents and guests, ensuring all enquiries are handled promptly and professionally• Manage move-ins, checkouts, inventories, and inspections to ensure a seamless resident experience• Oversee leasing and renewals, maintaining high levels of resident retention and occupancy• Maintain accurate records and ensure compliance with company processes and standards• Liaise closely with central teams across finance, H&S, ESG, and learning & development• Manage maintenance requests, coordinate contractors, and ensure timely completion of works• Maintain building security, cleanliness, and presentation standards• Support marketing and resident engagement initiatives, including events and communications• Monitor and review performance, providing feedback and training to support team developmentWhat You Will Have• Proven experience in a customer-facing role within property, hospitality, or a similar environment• Strong leadership, communication, and organisational skills• Proficiency in Microsoft Word, Excel, Outlook, and CRM/booking systems• Understanding of health & safety and compliance requirements• Ability to manage multiple priorities with professionalism and attention to detail• ARLA, IRPM, or COSHH qualifications (desirable – training provided)What We Will Offer YouDandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing, and Purpose-Built Student Accommodation. Today, Dandara Living is one of the UK's leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating award-winning, landmark residential developments.With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management.Our benefits include:• Competitive salary (discussed at interview)• 33 days holiday + the option to buy 5 more• Up to 5% matched pension scheme• 3x salary life assurance (option to increase to x4)• Employee Assistance Programme (EAP)• 24-hour Digital Doctor access• Health Assured Wisdom App• Competitive parental leave• Discounts platform with hundreds of retailers, restaurants, and gymsImportant note:No agency applications will be considered for this role. Any CVs received will be treated as a free gift.