Complaints Team Leader

1 week ago

London, United Kingdom The Hyde Group Full time

Job DescriptionPart Time Complaints Team Leader (Job Share)London Bridge£37,000 Pro Rata (£18,500 per year)17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pmHyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Complaints Team Leader at Hyde, you will manage and develop a team of Resolution Officers to deliver a high-quality, customer-centred complaints service. You will ensure complaints are handled consistently, efficiently and in line with our policies, while driving continuous improvement across customer experience and complaint handling processes.Key DutiesLead, motivate and performance-manage the Complaints Team to deliver timely, customer-focused resolutions.Analyse complaint data to identify service gaps, trends and opportunities for continuous improvement.Oversee the quality, accuracy and tone of all complaint responses, ensuring compliance with policies and the Housing Ombudsman Code.Coordinate and maintain robust processes for recording actions, correspondence and casework using CRM and other systems.Act as a subject matter expert, advising colleagues and managing escalated enquiries to maximise customer satisfaction.Why Join Hyde?Hyde is part of the Hyde Group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.As a Complaints Team Leader we’re seeking someone who can bring:Proven experience in managing a customer-facing complaints or resolutions functionStrong leadership, communication and stakeholder engagement skillsA proactive mindset and passion for delivering meaningful resolution outcomesThe ability to interpret data, coach teams, and ensure compliance with policies and service standardsThe Benefits of Joining HydeExcellent pension schemeGenerous holiday allowanceLife assuranceAward-winning flexible benefits platformSupport for learning and career developmentHybrid working options availableDiversity, Inclusion & AccessibilityEquality, diversity, and inclusion are at the heart of who we are at Hyde. We’re committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn’t a one-off initiative — it’s embedded in our culture and central to how we work every day.As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.We reserve the right to close this advert early if a suitable candidate is identified.

  • Complaints Team Leader

    5 days ago

    London, United Kingdom The Hyde Group Full time

    Part Time Complaints Team Leader (Job Share) London Bridge £37,000 Pro Rata (£18,500 per year)17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pm Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that...

  • Complaints Team Leader

    1 week ago

    London, United Kingdom The Hyde Group Full time

    Part Time Complaints Team Leader (Job Share)London Bridge£37,000 Pro Rata (£18,500 per year)17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pmHyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions...

  • Complaints Team Leader

    3 hours ago

    London, United Kingdom The Hyde Group Full time

    Part Time Complaints Team Leader (Job Share) London Bridge £37,000 Pro Rata (£18,500 per year) 17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pm Hyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that...

  • Complaints Team Leader

    15 hours ago

    London Area, United Kingdom The Hyde Group Full time

    Part Time Complaints Team Leader (Job Share)London Bridge£37,000 Pro Rata (£18,500 per year)17.5 hours per week - Mon, Tues 9:00 am to 5:00 pm & Wed 1:30 pm to 5:00 pmHyde is looking for a Complaints Team Leader to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions...

  • Complaints & Enquiries Team Leader

    6 days ago

    London, United Kingdom Colbern Limited Full time

    171315-2771-2371 21.3 Complaints and Enquiries Team Leader Walthamstow Contract £21.77 per hour Our client is looking for an experienced Complaints & Enquiries Team Leader A leading local authority requires an interim Housing Repairs Complaints & Enquiries Team Leader to lead a new team of two Officers in their Housing Assets team. If successful,...

  • Housing Complaints Team Leader

    4 days ago

    London, United Kingdom SECURITY ACCESS FIRE & ELECTRICAL LTD Full time

    **Complaints & Enquiries Team Leader** A leading local authority requires an interim Housing Repairs **Complaints & Enquiries Team Leader **to lead a new team of two Officers in their Housing Assets team. If successful, you’d be responsible for establishing this new team and working across the department to deliver new and efficient ways of working which...

  • Store Team Leaders @ Peckham Se15

    1 week ago

    London, United Kingdom team leader Full time

    Join Our Cake & Custard Factory Family as a Team Leader - Delivering Exceptional Customer Service! Are you passionate about creating memorable shopping experiences? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you! We're seeking a dedicated Shop Assistant who understands the pivotal role that...

  • Complaint Resolution Team Leader

    4 days ago

    London, United Kingdom Peabody Full time

    Salary range ** Circa £40,000** Location ** South East London** Contract type ** Permanent** Weekly hours ** Monday - Friday, 09:00 - 17:00** **What we’re looking for**: The focus of this role is to lead a team that manage either stage one or stage two complaints to ensure they meet targets, achieve compliance according to policies and to overall...

  • Central Housing Complaints Team Leader

    45 minutes ago

    London, United Kingdom Ackerman Pierce Full time

    Have you got experience working as a complaints team leader? Have you managed a busy team of senior staff? I'm excited to recruit for my client who are looking for an experienced member of staff to join their complaints team as a team leader. You will betasked to oversee all officers and senior officers in the team to make sure that all complaints coming...

  • Shop Assistant

    4 days ago

    London, United Kingdom team leader Full time

    Join Our Cake & Custard Factory Family as a Team Leader - Delivering Exceptional Customer Service! Are you passionate about creating memorable shopping experiences? Do you thrive in a fast-paced, customer-centric environment? If so, we have the perfect opportunity for you! We're seeking a dedicated Shop Assistant who understands the pivotal role that...