Senior Support Specialist

Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role...Warner Bros. Discovery is seeking a dedicated and detail-oriented Sr. Support Specialist, Post & Production Services to join our Global Production Services Group as the first line of support for our productions. As the primary point of contact for production staff, you will provide timely and effective support to ensure seamless operations and minimal downtime in our fast-paced production environment. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment. Your Role Accountabilities...Field SupportProvide on-site technical support to production teams, addressing and resolving hardwareand software issues promptly.Production Staff Credential ManagementManage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows.In-Field Repair WorkDiagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems.Equipment ManagementManage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition.CoordinationCollaborate with other IT and production departments to ensure seamless support and communication.DocumentationMaintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency.TrainingProvide guidance and training to production staff on best practices for using technology and resolving minor technical issues.Continuous ImprovementIdentify opportunities to improve support processes and reduce the frequency of technical issues.Qualifications & Experience...Experience in a support or technical role, preferably within the media or entertainment industry.Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus.Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach.Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.How We Get Things Done...This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.