Customer team leader

Job DescriptionClosing date: 18-12-2025Customer Team Leader Location : The Co-operative Food, Hillside, Brae, Shetland, ZE2 9 QG Pay : £13.99 per hour and travel support allowance Contract : 24 or 39 hours per week + regular overtime Working pattern : shifts will fall between 6am and 2pm, or 2pm and 10pm, we're more than happy to discuss your availability at interview. Full, paid training provided We offer an additional travel allowance for this role. Details of this can be discussed at interview, however please ensure you are able to commute safely to and from the store for store opening and closing. You can now apply for this role using your mobile device (no CV needed)You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.We're looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you'll doFriendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they're not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who haveA genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shifts Why Co-op?Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brandsA pension scheme with up to 10% employer contributionsWagestream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceRotas shared three weeks in advance and accessible on your phoneCycle-to-work schemeSupport with travel allowance to and from the Brae store Building an inclusive workplaceWe want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.We reserve the right to remove a vacancy before the scheduled closing date.