Staircasing and Resales Consultant

Job DescriptionWe have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Wembley office on a permanent basis. At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).The roleAs the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.This is a great opportunity to continuously improve and develop staircasing and resales systems and processes, along with other shared ownership transactions.Key accountabilitiesResponsible for delivering a seamless and transparent shared ownership sales service – providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to AcquireTo act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groupsDeal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirementsProcessing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are metConfidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactionsResponsible for driving sales through proactive case management, approve RICS valuations ensuringthe report accurately reflects the current market value What we look forAn understanding of shared ownership staircasing and resalesA Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leasesStrong communication and customer service skillsAbility to carry out multiple tasks and prioritise workload accordinglyGood relationship building skills with internal and external stakeholdersBenefitsWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional Wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/adoption payEnhanced paternity pay - 6 weeks full pay (after 26 weeks' service)Options for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service