Technical Support Engineer

1 week ago

Purley, United Kingdom Proactive Appointments Full time

Job DescriptionTechnical Support Engineer - Remote - French SpeakingOur client is urgently looking for an experienced Technical Support Engineer to join their team on a permanent basis.Please note, you must be able to speak the French language to a fluent standard (adequate for business communication). The role is fully remote.You will provide 2nd Line Support to customers via telephone, email and the business' portal.You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, remote working, private medical insurance, life insurance and quarterly meet-ups.Technical Support Engineer - Key Skills:Minimum 3 years of experience in a customer service role.Minimum 2 years of experience in technical support, help desk, or related field working directly with customers.Experience of learning and supporting complex software products preferred.Fluent in French and English (Written and Verbal Communication)Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems.Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers.Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure.A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint).Technical Support Engineer - Remote - French Speaking Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

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