Business Travel Consultant

This role reports to the Operations Team Manager This role is full time and ideally fully office based if local to our Bradford office. We will consider a fully remote role for the right candidate. Working hours for this role are 9am-5:30pm Monday to Friday Please note that this role requires to undergo a security clearance process (you must have lived in the UK since 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks. Are you ready for your next professional layover? We've got the perfect destination. CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand. We have an exciting opportunity for you to join our crew and take your career to new altitudes. The role Working in a team of 10, you will be booking all aspects of travel for one of our major public sector clients. You will be providing a high level of customer service, guidance and support using predominantly email to enable the smooth running of day-to-day operations within the department. What you have Must have lived in the UK for 5 consecutive years At least 5 years' recent experience as a Business Travel Consultant across all areas of travel management Sound, proven GDS experience – ideally with Sabre but we will train you Experience in the UK market Excellent email etiquette A positive attitude and willingness to go the extra mile to make things happen Ability to learn many different systems – we use quite a few Are a good team player and are willing to support others in the team What you'll be doing Providing high level customer service mainly via email Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners Assisting with emergency actions and contingency plans Ensuring client travel policies are adhered to correctly Ensuring all SLA's and KPI's are consistently met Developing and maintaining effective working relationships with colleagues in the appropriate offices Ensuring that all administration, both internal and external is of the highest standard Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers What you'll get Benefits We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them. Including: Electrical vehicle leasing Home & tech loan Health insurance All employees are also entitled to: 22 days base +3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days) Purchase extra annual leave Life assurance at 4x your annual salary Pension scheme Culture & Values Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive. Connect – We build strong relationships where people feel valued, listened to and celebrated Evolve – We are adaptable, we embrace change and celebrate innovation Deliver – We bring the energy, hold ourselves accountable and get stuff done Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. If you're ready to embark on a career with a global leader in business travel, we want to hear from you. What to expect from the recruitment process Every applicant will have a Discovery call with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check you spam folder). If you progress through to the next stage, the hiring manager will invite you to an interview with them on on Teams along with the Assistant Team Manager. If you are successful we will then invite you to our Bradford office for a final stage interview with another Senior Manager. You will then also complete either a Sabre test or a basic geography test to assess your level of knowledge Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. Our Bradford office is located in BD1 with public parking a 5-minute walk from the office, for £1.50 per day. Bradford Interchange is 10 minutes' walk from the office CTM is a Disability Confident Employer. Our office are accessible and we welcome all applicants. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.