Technical Design Authority

1 week ago

Reading, United Kingdom Queen Square Recruitment Ltd Full time

Job DescriptionJob Title: Technical Design Authority (BMC Helix)Location: Reading, UK (Hybrid, 2–3 days on-site)Contract Length: 6 monthsRate: INSIDE IR35 - Open to market ratesAbout the RoleWe are seeking an experienced Technical Design Authority (TDA) to lead end-to-end technical delivery for BMC Helix solutions within a complex enterprise environment. This position combines solution architecture, technical oversight, integration leadership, and delivery governance for large-scale ITSM programmes.You will ensure technical integrity across the full lifecycle—from design to deployment—while guiding teams, stakeholders, and third-party partners to deliver high-quality, secure, scalable solutions.Key Responsibilities * Define and validate architecture for BMC Helix modules including ITSM Suite, Digital Workplace, CMDB, and Smart IT. * Design secure, scalable, maintainable solutions using Helix Innovation Studio and Business Workflows. * Ensure alignment to ITIL best practices and enterprise-wide standards. * Architect integrations with third-party systems such as Active Directory, orchestrators, and service assurance tools. * Configure APIs, web services, and middleware for data exchange. * Manage complex integration scenarios including CMDB reconciliation and identity management. * Oversee technical delivery across multiple projects, ensuring governance compliance. * Conduct risk assessments, dependency management, and mitigation planning. * Balance customization vs. out-of-the-box usage to minimize technical debt. * Collaborate with PMO on delivery plans, timelines, and resource allocation. * Lead Agile execution models (Scrum / iterative delivery). * Support testing cycles including E2E testing, UAT, and go-live readiness. * Implement monitoring and health checks for ITSM and CMDB modules. * Identify automation and optimisation opportunities to streamline processes.Your ProfileEssential Skills & Experience * 5+ years in BMC Helix / Remedy ITSM architecture and delivery. * Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting. * Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request). * Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools). * Strong understanding of API development, web services, and data migration. * Experience working with both Agile and Waterfall delivery models. * Ability to manage complex delivery landscapes and multi-vendor environments.Desirable * Strong customer-facing and stakeholder management skills

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