Service Technician

Job DescriptionYour new roleAt Sofa Clearance Outlet, were all about helping our customers feel at home, and what better way to do that than making sure their sofas stay just as fabulous as the day they found them? As a Service Technician, youll be the in-store expert, working from our outlet to bring new life to our customers sofas before they head to their new homes.From clever repairs to smart advice, youll combine hands-on know-how with a superstar service attitude, supporting customers directly in the outlet and ensuring they feel confident theyve made the right choice with Sofa Clearance Outlet. After all, nothing feels quite like relaxing on a sofa you love, especially one thats been expertly cared for by youA day in the life of As a Service Technician, no two days are quite the same but here are some of the ways youll roll out the red carpet:Conduct quality inspections and ensure products meet safety and quality standards set out by the brand.Ensure the fast & efficient flow of products through to full Restoration whilst maintaining a commercial oversight of cost Vs return.Diagnose, troubleshoot & restore all technical issues related to sofa functionality, including reclining mechanisms, adjustable and electrical components and structural integrity.Collaborate with the sales team to deliver exceptional customer service and technical support.Maintain in-depth knowledge of current and upcoming sofa models, materials, and industry trends.Support training sessions for staff on technical aspects of sofas.Document, report & analyse trends whilst ensuring clear communication back to the business round any persistent products flaws discovered.Drive operational excellence ensuring all internal processors are met with speed and accuracy.In an ideal worldYoull bring a combination of technical skill and top-notch service. Were looking for someone whos:Proven experience in furniture, upholstery, or related technical fields.Strong understanding of sofa construction, mechanics, and materials.Excellent communication and interpersonal skills.Ability to troubleshoot and resolve technical issues efficiently.Attention to detail and a customer-centric approach.Knowledge of safety standards and quality assurance processes.Experience in upholstery or furniture repair is a big plus (13 years is ideal), but if youve got the passion, hands-on talent, and love helping people there could be a seat for you at SofologyPay & PerksGreat basic salary & company bonusPlenty of opportunities to learn & grow30% discount across the Group, plus 15% for your friends and familyAccess to discounts at 100s of high street retailersMental, physical and financial support (EAP)Enhanced maternity & adoption paySpend up to £1,500 at Currys / PC World and spread the cost through SofologyAdditional days off, whether its your wedding, birthday or even the arrival of your new furry friendA contributory health scheme, flu vaccines, access to a Doctor and private health checkIncome protection, bereavement and life assurance - you can count on us to be there when it mattersHoliday buy back scheme (5 days)Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work schemeA little bit about SofologyWere a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.Bold By Design - We're a courageous brand with ambition and drive. Well never settle for second best and always strive for more.So, if you want to join us on the sofa, save your seat by applying nowJBRP1_UKTJ