Senior Manager, Workplace Services

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryReal Estate & Facility ManagementJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.The Senior Manager of Workplace Services acts as the primary client partner and strategic relationship owner for our outsourced Facilities Management provider, JLL (Jones Lang Lasalle). This is a highly strategic role responsible for translating regional business objectives and the new Global Workplace Services (GWS) Centers of Excellence (CoEs) into exceptional, data-driven workplace experiences in the UK. This role governs the performance, compliance, and budget of all outsourced services while maintaining world-class stakeholder satisfaction.Salesforce London tower occupying 124,509 RSF, is top market globally and due to its nature excellence to perform to the highest standards is a must.This role reports into the Sr. Director Workplace Services UKI & Nordics.Key Experience & SkillsEducational Foundation: Bachelor's degree in Facilities Management, Engineering, Construction, Hospitality Management, or a related field. A Master's degree is strongly preferred.Strategic Leadership Experience: Extensive experience (10+ years) in high-volume, global workplace services or Facilities Management, with a minimum of 3 years dedicated to strategic vendor governance and oversight of an outsourced model (e.g., managing a Tier-1 provider like JLL).Vendor & Contract Expertise: Proven expertise in contract stewardship, monitoring, and driving performance based on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Quarterly Business Reviews (QBRs).Organisational Transformation: Demonstrated experience leading transition and integration efforts for major services or vendors within a complex, cross-functional organizational structure.Strategic Acumen: Strategic thinker with the ability to balance short-term operational priorities with long-term GWS goals and the new CoE mandates. Proven ability to manage ambiguity, uncertainty, and complex political dynamics inherent in global transformation and organizational change.Executive Communication and collaboration : Exceptional communication and interpersonal skills, required to serve as the primary liaison and engage effectively with diverse stakeholders and executive leadership at all levels.Global Program Integration: Comprehensive knowledge of UK workplace regulations and market dynamics, serving as the local champion for standards directed by the Global Workplace Services (GWS) and Mechanical, Electrical, & Plumbing (MEP) Centers of Excellence (CoEs).Data and Analytics: Strong analytical abilities, utilizing a data-driven approach to validate vendor performance, optimize budget, and inform space decisions (in partnership with the Global Space Planning Director).Compliance & Market Knowledge: Comprehensive knowledge of UK workplace regulations, Health & Safety requirements, market dynamics, and cultural nuances.Certifications: Certifications such as PMP (Project Management Professional) or CFM (Certified Facility Manager) are a strong plus.Travel: Flexibility to travel within EMEA when needed.Organizational ContextThe Global Workplace Services team has recently undergone significant transformation, pivoting to a strategic oversight model. This role is pivotal in executing the directives from the recently launched Centers of Excellence (CoEs), which focus on global governance, performance metrics, and standardization across all regions, plus a global outsource model with JLL. Internal Client Partnership & Stakeholder RelationsLiaison Role: Act as the single point of contact for UK business leaders and internal teams, translating their requirements (e.g., headcount growth, team reshuffle needs, specialised services) into clear, actionable scopes of work for the outsourced vendor.Client Advocacy: Ensure the vendor's service delivery is client-centric, directly reflecting the needs of the internal stakeholders and maintaining a world-class workplace experience.Culture & Communication: Partner with internal communications teams to deliver timely and professional updates (e.g., regarding maintenance, projects, or space changes) to all stakeholders, managing expectations proactively.Operating as one REWS: navigate REWS verticals (Workplace innovation, RE projects, RE transactions, RE business partners ) as we work on site projects with the objective of smooth delivery and minor impact to ground operations. Strategic Vendor Governance & PerformanceContract Management: Serve as the designated owner of the JLL operational contract, ensuring all hard (MEP) and soft (Hospitality, Janitorial) services are delivered in full compliance with negotiated SLAs and scope.Performance Monitoring: Drive vendor accountability by consistently monitoring, validating, and reporting on service performance data, ensuring alignment with the GWS CoE guidelines for KPIs, budget optimization, and preventative maintenance.Relationship Management: Manage the day-to-day strategic relationship with the vendor's senior leadership, focusing on continuous improvement, risk mitigation, and proactive solution development.Financial Stewardship: Oversee and validate the operational expenditure (OpEx) budget managed by the vendor, ensuring cost control and identifying opportunities for efficiency improvements based on global GWS benchmarking. Operational Governance & ComplianceCompliance Assurance: Ensure the outsourced vendor maintains the highest standards of Health & Safety, local regulatory compliance, and environmental stewardship across all managed services.GWS CoE Integration: Act as the local champion for implementing the standards and utilizing the tools provided by the new Facilities, MEP, and Hospitality CoEs, driving consistency in operations and reporting. Strategic Project Oversight & ExecutionSpace Strategy Implementation: Partner with space planning to execute the global space strategy locally, overseeing large-scale strategic projects such as team reshuffles and neighborhood re-sizing driven by data (e.g., Show Up Rates).Project Oversight: Provide governance over all operational and capital projects executed by the vendor, utilizing structured project management methodologies to ensure clear milestones, adherence to scope, and management of risk mitigation strategies.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.