Veterinary Receptionist

Would you like to be part of our busy reception team?We are looking for a Part Time Receptionist/AdministratorYou should be able to demonstrate a professional and friendly approach when dealing with our clients and have an exceptional phone manner. Multi-tasking is a must, and using your initiative is key. An interest in animals is beneficial to the role.Your Role Will Include The FollowingReporting to our Head ReceptionistAnswering Telephone calls and greeting clients and visitors in a professional manner.Liase with clients regarding insurance, Pet Health Club queries and updating clients' personal details keeping in line with GDPR.Check, action and file emails in appropriate staff/client folders/files.Dealing with Laboratory/Referral Reports and Results.Taking card and cash payments and allocating them to correct files and complete end of the day banking.Changing, cancelling and booking appointments following our practice method prioritizing those that are urgent.Ensure that all daily tasks are completed and prepare end-of-day paperworkDispense medicationHelp maintain stock levels and participate in practice stock takes.Liase with different practices.Work towards practice targetsAdhere to all practice/reception procedures to always ensure an excellent level of customer service to our clients.Keep Reception area clean and tidy replenishing office stock.Any other duties requested by the Head Receptionist, Nursing Team, Vets or Practice DirectorProvide cover for Sickness and HolidaysKeeping up to date with training that will help within your roleAn excellent level of English and attention to detail is required for this role and must be competent in using Microsoft 365 (Word & Excel).Why join us?We are a friendly, small animal practice based in Virginia Water, Surrey. We have excellent transport links to London and beautiful local woodland. We pride ourselves on getting to know our clients and patients and from this we have a great local reputation and loyal clients.Your shift patternYou will work 20 hours per week, covering half-day shifts on a rotational basis from Monday to Thursday, a full day on Friday (8:30 a.m. – 7:30 p.m., including a 30-minute unpaid break), and Saturday mornings from 8:30 a.m. to 12:30 p.m.In addition to a competitive salary, you will benefit from:6.6 weeks annual leaveAdditional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy payCycle to work schemeInitiatives focused on employee wellbeingNon-accidental injury supportLearning and development opportunities via the IVC Evidensia AcademyPawsome Benefits - reward gateway giving discounts and cashback with 100's of retailersPension schemeDiscounted staff pet care£0 - £0 a yearUp to £13,000 DOEWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.