Customer team leader

Job DescriptionClosing date: 15-12-2025Customer Team Leader Location: 19 Albert Street, Kirkwall, KW15 1 HP Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed)You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.We're looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you'll doFriendly and thoughtful service – you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they're not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who haveA genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shifts Why Co-op?Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brandsA pension scheme with up to 10% employer contributionsStream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceRotas shared three weeks in advance and accessible on your phoneCycle-to-work scheme Building an inclusive workplaceWe're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.We reserve the right to remove a vacancy before the scheduled closing date.