Sales Station Host

2 weeks ago

Warwick, United Kingdom Chiltern Railways Full time

Job DescriptionRole: Sales Station HostContract Type: PermanentLocation: Warwick StationSalary: £32,426 per annumJob PurposeResponding to the demands of customer needs and ensuring high standards of cleanliness and presentation on stations. Based primarily within the booking office, but with responsibility for the whole station including the car park.The promotion and sale of all products and services offered by National Rail including all forms of reservations, National Railways core products and National Railways tickets.General assistance to customers as required including disabled assistance, information and customer information via the Public address.Key Accountabilities * To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems. * Deliver consistently high standards of proactive and reactive customer care both inside and outside of the booking office and remain highly visible at all times. * Where applicable, take responsibility for management and operation of ticket gates. * Supplementing the automated announcing system with live local announcements to ensure customers are kept informed of train running alterations. * Where applicable, take responsibility for being the point of contact for issues relating to the car park in the absence of an attendant or nominated security. * Carry out all tasks to comply with Cash regulations and Office Security procedures. * Perform all duties required to obtain a shift balance incorporating all documentation as instructed. * Ensure all accounting documentation is completed accurately and following set procedures. * Read all notices, instructions, and circulars and adhere to all instructions. * Maintain knowledge and understanding of booking office publications contained within the office computer system. * Keep leaflet displays stocked with suitable leaflets and poster sites to be presented to a high standard. * Maintain and account for all self-service ticket systems as laid down by instructions.Person SpecificationEssential Criteria * Previous experienced working with customers. * Strong Interpersonal Skills * Basic accounting and cash handling knowledge * Ability to deal with conflict situations * Good communicator skills * Passionate about providing good customer service. * Smart personal appearance. * Flexible approach to working conditions and working changing working environment. * Calm under pressure. * Customer focused with excellent customer service skills. * Excellent people skills.Desirable Criteria * Previous cash handling experience. * Good attention to detail. * Good geographic understanding. * Good decision maker. * Happy and outgoing personality. * Ability to multi taskPlease apply via our website

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