Receptionist / Admin Assistant - South Shields

3 days ago

South Shields, United Kingdom David Gray Solicitors LLP Full time

_**Location**:_

South Shields
- **Salary**:_

National Minimum Wage
- **Reports to**:_

Practice Manager
- **Role**_**:

- Be the first point of contact for staff and clients visiting David Gray Solicitors South Shields.
- Assist in administration for the office and in the upkeep and maintenance of records on the case management system for the firm.
- To ensure the office is kept tidy and is welcoming for staff and clients.
- **Key Activities & Responsibilities**:_

**Client Care & Administration**
- To be present at the reception desk from 9a.m. to 5p.m. or to make proper provision for cover by another suitable person, and to maintain a record of such cover provided.
- To ensure that telephone callers are put in contact with the person they wish to speak to in a courteous manner and with minimum delay.
- If a caller cannot be connected immediately to take a message and pass on to the appropriate person.
- To greet people attending the office in a courteous and efficient manner and put them in touch with the person they have come to see with minimum delay or assist them with their query.
- To ensure that the reception and interview areas are kept tidy throughout the day.
- To ensure that the information dispensers in the reception area are kept well stocked with current and relevant leaflets.
- To ensure that all equipment relevant to the reception area and switchboard is kept in good working order, and to report any problems to either the Practice Manager or ICT Manager.
- To understand and be ready to implement the duties required of the receptionist in the event of a fire or other event requiring the evacuation of the building.
- To assist with administration including:

- Incoming and outgoing post
- collection, delivery, sorting and distribution.
- Photocopying and scanning.
- Filing.
- Under the supervision of the Office Administrator destruction of archived files, deletion of expired documents and general maintenance of the case management system.
- Disposal of confidential papers.
- Service various departments when necessary.

**Compliance**
- To follow all policies and procedures contained within the Office Manual
- To act in accordance with the regulations of the Solicitors Regulation Authority, and all other relevant bodies

**Teamwork**
- Work as a team player with all staff
- To assist and work appropriately and considerately with all staff
- To attend and participate in any meetings of the department or the firm when required

**Competence & Development**
- Maintain a good knowledge and understanding of office equipment and IT systems with a proactive approach to the introduction of new systems

**Permanent Right to Work in the U.K. is essential, we are unable to offer sponsorship.**

**Job Types**: Full-time, Permanent

Pay: From £11.44 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 06/10/2024

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