Front Office Supervisor

**Job Purpose**

To ensure that the highest standards of hospitality and a warm welcome and fond farewell are always demonstrated. To complete all relevant procedures as laid out by the company. Liaise closely with Reservations, Wolff Grill, Housekeeping, Conference and Banqueting and Finance.

**About The Role**

**Main Responsibilities and Key Tasks**
- To support the Front Office Manager, and Assistant Front Office manager in supervising the daily tasks of the Front Office team
- To take a proactive role in training and developing team members
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- Provide a hospitable service to the standards laid down in our Training Standards Manual
- Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
- To be fully conversant and able to operate the hotel’s front office systems
- To ensure that all charges are correctly posted to the guests’ bills following the standard procedures
- To be aware of the hotel availability and that every opportunity to maximise room sales is taken
- To deal with cash, cheque and credit/debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
- To make sure the cash float handed over is checked and correct
- To ensure that all messages received for guests are passed on accurately and as quickly as possible
- Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- To operate the hotel switchboard and deal with all internal and external calls, according to procedure
- To ensure the security of any safety deposits, guests property, and lost property following security procedures as outlined in the Standards Training Manual
- To ensure the Front Office Manager and/or Assistant Front Office Manager is advised of low stocks of stationary to reorder
- To develop and maintain good working relationships with all departments in the hotel
- To attend all relevant training as and when required
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
- To show willingness to take on additional responsibilities when necessary.
- To have a thorough knowledge of and adherence to the law about the following company regulations
- Fire regulations and procedures
- Health and safety regulations
- First aid procedures
- To ensure that the company dress code is always adhered to
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager

**Required Criteria**
- Front Office experience

**Desired Criteria**
- Front Office supervisory experience
- Luxury property experience

**Skills Needed**

**About The Company**

**Why Titanic Hotel Belfast?**
- ** Historic Charm, Modern Elegance**: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.
- ** Commitment to Employee Growth**: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
- ** Inclusive Culture**: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
- ** Exceptional Benefits**: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.
- ** Passion for Service**: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.
- ** Sustainability Focus**: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.

**Company Culture**

**Your Role in Our Story**

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.

Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental.

**Ready to Set Sail?**

We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination.

**Join the Legacy of Excellence at Titanic Hotel Belfast**

Embark on a career journey with Titanic Hotel Belfast, where history intertwines with moder