Kitchen Team Member

**About us**

**Walnut Tree Farm** **Southampton** is part of the largest Pub, Restaurant and Brewing companies in the Country. Being part of Greene King allows you access to discounted food and drink across the country and employee support and benefits. It also means that there is room to grow and development pathways available if you plan to develop your career.

**JOB TITLE**:Team Player **REPORTS TO **Duty Manager/ Kitchen Manager

**ROLE PURPOSE**:
Whether behind the bar, waiting on guests, in the kitchen the role of team player focuses on what is best for our Guest, by delivering the best Guest hospitality experience. They will do this by only accepting great quality at all times from them and their team, making sure they show a genuine interest in each and every individual guest and always deliver at the right pace with the right face. This role is kitchen based and there may be times that you interact with the guest.

**Key Responsibilities and Duties**

**Best for our Guest**:
Listen, engage, and deliver the best guest hospitality, all day, every day to every guest.

Hear guest feedback as every opportunity to help improve our business.

Process orders in an efficient and professional manner.

Always create a great first impression with a warm and friendly welcome.

Know our products and offers obsessively to give the guest the best choice to drive sales within the business.

Ensure service levels are at the right pace for the guest and the occasion.

Serve with accuracy to deliver great food and drink at all times, in accordance with specification guides.

Deal with complaints positively and always advise Duty Manager

Be proud of our pub and the brand in which we work

**Best for Investor**

Always be aware of present and future sales activities

Understand how to offer the guest great value for money and identify sales opportunities

Accurate cash handling and stock checks to be carried out

Complete any role associated administration in line with professional retail standards

Adhere to challenge 21/25 policy

**Team**

Able to build rapport with your team and guest

Complete all mandatory training and e-learning within set timescales

Work as one team as directed by your Duty Manager to ensure all requirements of the business are met, be flexible and adaptable to all roles within the business

Ensure all scheduled shifts are started promptly

Attend any 121 booked with your line manager and take responsibility for your own career development

Attend all team meetings

Ensure full adherence with your Terms and Conditions of employment and any weekly/periodic communications.

Give consideration at all times for the well being and safety of your team

**Planning, Organisation and execution**

Write things down rather than trying to remember from memory

Display personal time management e.g. Punctuality and flexibility for shifts offered

Able to prepare and organise work area for shift

**Person Specification**

Able to deliver great guest hospitality, all day, every day

Always go out of their way to anticipate guest needs and displays empathy with the guest

Ensure brand standards are met consistently

Displays empathy with Guests

Takes pride in their presentation and is aware of uniform expectations

Always open to receive feedback from other team players and members of the management team to foster a culture of continuous improvement

Able to work on own initiative and meet deadlines

Open and adaptable to change within the team

Aware of our competitors

Passionate about their performance and delivery

Sales driven and an understanding of why we make every penny count

Understands how important their role is to the investor

Recognises the importance of both sales and hospitality

Friendly and outgoing

Able to work as part of a team in a fast-paced environment

Confident in what they deliver

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship

**Salary**: Up to £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips

Work Location: In person