Senior Bridal Sales Consultant

2 weeks ago

Cardiff, United Kingdom WED2B Full time

We are on the look-out for an experienced, talented and fashion-focussed individual to join our WED2B team.

Are you looking for a career in luxury retail? Then we may have the role for you

**What We Do**

WED2B is fast becoming the global leader in bridalwear retail. With retail stores across the UK, Ireland, Belgium, The Netherlands and Germany, as well as an impressive in-house design team, we offer a huge range of high-quality, competitively priced designer bridalwear in a warm, friendly environment. It’s an experience our customers tell us they love and one we’re proud to offer.

**What You Will Do**

As Senior Bridal Sales Consultant, you are responsible for providing excellent customer service to brides and their entourage. This involves everything from assisting customers and selling products to handling payments and making sure that our stock is attractively displayed.

Your main task will be to help customers find their perfect wedding dress, accessories and bridesmaid dresses, as well as any other products. You will also offer advice and answer questions, not just about the company’s products and prices but also issues like stock availability or advice on alterations where possible. As a Senior Bridal Sales Consultant, you will also support Bridal Sales Consultants through leading by example and providing guidance and advice as required.

**A Bit More About the Role**

Greeting and serving customers in a polite, friendly helpful manner
Pro-actively offering advice and guidance to customers
Helping brides into and out of bridal and bridesmaid gowns in a courteous and respectful manner
Supporting the store to achieve its sales targets and KPI’s by focussing on personal goals and assisting Bridal Sales Consultants to maximise their sales techniques
Assisting with escalated queries from customers and Bridal Sales Consultants to support the sales process
Supporting the management team in the training of new team members
Taking payments and operating the till and PDQ machine
Ensuring customers leave with all relevant information, including requesting reviews
Liaising with the management team to resolve any serious customer complaints
Assistance with receiving, unpacking and organising new deliveries

**What We Can Expect From You**

Previous experience in a customer facing role.
Proficient level of numeracy and literacy
Previous experience in a sales role
Previous experience in bridal industry is desirable
Fashion or Design qualification desirable
Tailoring or sewing skills are desirable

**Why Choose Us**

There are many reasons that make WED2B a great place to work. We are a Sunday Times FastTrack Top 100 Company and are proud to offer a friendly, professional environment to both our customers and colleagues.

Attractive salary
Annual bonus scheme
Comprehensive training programme - We will provide you with industry leading training that enables you to develop your career as a knowledgeable bridal specialist, even if you haven’t worked in this sector before.
Generous staff discount
Enhanced Maternity & Paternity
Online benefits platform
Opportunities for career progression

**Job Types**: Temporary, Part-time

**Salary**: £10.65 per hour

Hours of Work: 12 hours per week

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