Customer Assistant

4 days ago

Bristol, United Kingdom M&S Full time

**Summary**

Cafe Customer Assistant
**All the details**

**Customer Assistant - Cafe - Cribbs Causeway**

**14.5 Hours Per Week**

**Each Week - Sunday 10:00-17:00, Saturday 10:30-19:30**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Lead Quality Coordinator

    5 days ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    Job Summary The Lead Quality Coordinator will be based in Bristol and work 09.00-05.30 Monday to Friday. Their main focus will be to support the Quality Manager in the BAU management of the Quality Team in Bristol. Their role will include elements of and is built on the foundations of the Quality Coordinator. The Lead role will be required to be...

  • Customer Assistant

    2 weeks ago

    Bristol, United Kingdom Great Western Railway Full time

    **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to...

  • Client Services Administrator

    5 days ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    **Client Services Administrator** **Location - Paragon Bristol** **Monday - Friday, 0900-1730** **Job Summary** In this role you will be supporting the Clients Services team in day-to-day activity, on site in Bristol. You will be part of a small team, reporting into the Client Account Directors, helping to ensure all BAU and contractual obligations are...

  • Customer Assistant

    2 days ago

    Bristol, United Kingdom Vue Full time

    **THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Bristol Longwell Green. Vue Bristol Longwell Green has 13 screens and is located in Aspects Leisure Park. Located on the South East outskirts of Bristol, our cinema is easy to find either by car, or via a number of...

  • Customer Assistant

    6 hours ago

    Bristol, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Operations - Cribbs Causeway** **Working Pattern**: Week 1: Sunday: 11:00-19:00 Saturday: 6:00-14:00 Week 2: Sunday: 6:00-14:00 Saturday: 6:00-14:00

  • Machine Operator

    5 days ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    Following recent growth, we have an opportunity for a Machine Enclosing Operator, to work in a busy but friendly production environment, in Bradley Stoke, Bristol. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A positive attitude and willingness to learn are...

  • Customer Service Assistant

    6 hours ago

    Bristol, United Kingdom Cadbury Garden Centre Full time

    Customer Service General assistant Cadbury Garden Centre Christmas Temporary contract Various weekday and weekend positions We are seeking a friendly and motivated individual to join our team as a Tills general assistant at our Cadbury Garden Centre near Bristol. We are looking for someone with an energetic personality who is highly motivated. The...

  • Machine Operator

    5 days ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    Following internal promotions, we have new opportunities for Machine Enclosing Operators, to work in a busy but friendly production environment, in Bradley Stoke, Bristol. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A positive attitude and willingness to...

  • Machine Operator

    2 weeks ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    We have opportunities for Machine Enclosing Operators, to work in a busy but friendly production environment, in Bradley Stoke, Bristol. Following a period of huge growth we have the last few vacancies to fill. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A...

  • Machine Operator

    2 weeks ago

    Bristol, United Kingdom Paragon Customer Communications Full time

    We have had massive growth in staff in the last year, and we are still growing our teams - we now have an additional 4 new vacancies for Machine Enclosing Operators. You will be operating a mail enclosing machine, producing large volumes of work. Machine experience not required as full training will be given. A positive attitude and willingness to learn are...