Physical Security Operations Centre Operator

Business Area: Workplace Services
Location: London
Reporting to: Physical Security Operations Centre Lead Operator
Job title: Physical Security Operations Centre Operator (Role ID: LON39679)

Who we're looking for
A forward looking and adaptable mindset to join a newly developed team running our Physical Security Operations Centre (SOC), that has primary responsibility for the monitoring of regional offices, security threats and incidents and supports the global travel risk management programme. Reporting to a SOC Lead Operator you will work a rotational 12hr shift pattern covering days, nights and weekends.

About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base
We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly.

The team
We're part of Workplace Services, the team that provides facilities, estates management, utilities, sustainability reporting and drives emission reductions, travel management and physical security services internally to Schroders.

What you'll do
- Emergency incident escalation, notification and support.
- Regional office Electronic Access Control alarm monitoring, escalation and resolution, utilising video surveillance and local site support.
- Regional security and facilities incident management, escalation and reporting.
- Support the global travel risk management programme.
- Intelligence collation and dissemination.
- Compile and submit daily and other periodic reports.
- Responsible for the initial investigation, reporting and escalation of equipment faults related to the security systems.
- Compilation and maintenance of regional office information.
- Assist in site commissioning and testing with the Access Control Administrator and on-site engineers, liaising with regional site contacts.
- Support local office contacts through remote auditing of security processes (both emergency and physical site security).
- Assist, as required, with any investigation concerning theft or damage on company premises.

The knowledge, experience and qualifications you need
- A strong background having previously worked in a SOC is essential, along with a good working knowledge of security and life-safety systems.
- Good knowledge of C-Cure 9000 and Victor Video Management.
- Understanding of supporting access control and video surveillance devices.
- Good understanding of alarm management and incident escalation processes.
- Confidence in briefing senior management in times of incident.
- Good level of written and spoken English.
- Experience of Microsoft office suite.

The knowledge, experience and qualifications that will help
- Report writing skills.
- Good analytical skills relating to set processes.
- Working knowledge of the Data Protection Act and General Data Protection Regulation requirements.
- Familiarity with Travel Monitoring Services.
- Non-English language skills are desirable but not essential.

What you'll be like
- Present a professional image at all times.
- Ability to work independently and utilise discretion.
- Be assertive, confident and of a personable character.
- Ability to communicate appropriately with all levels of staff.
- A decisive and assertive decision maker who can interpret situations and proceed with a prioritised action plan that achieves the results required.
- Level-headed when under pressure.
- Embrace a change mindset.
- Supports inclusion, respect and a productive team environment.

We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.