Head of Service Delivery

2 weeks ago

Ashford, United Kingdom Integrated Care 24 Ltd Full time

**Who we are**

At IC24, we’re a not-for-profit Social Enterprise providing urgent and primary care services to over six million people. We’re passionate about improving health outcomes, easing pressure on NHS services, and making a difference in the communities we serve.

Our values - Innovation, Care, Respect and Excellence - guide everything we do. We work at pace in complex systems and are proud to offer inclusive, responsive and clinically safe services to those who need us most.

**The Role**

We’re looking for a dynamic and driven Head of Service Delivery to lead our Integrated Urgent Care (IUC) operations across the division and our range or services.

Reporting to the Deputy Divisional Director of Operations, you’ll be responsible for delivering safe, effective and high-quality services - ensuring operational performance aligns with our contractual and clinical standards. You’ll support the delivery teams to exceed KPIs, improve patient experience, and foster a culture of continuous improvement, development and collaboration.

This is a highly visible leadership role where you’ll engage with frontline colleagues, senior leaders and external partners alike - building strong governance frameworks that assure performance, quality, finance and people measures across the region.

**What you’ll need**
- Significant operational leadership experience in urgent or unscheduled care (e.g., IUC, NHS 111, OOH)
- A deep understanding of service delivery, commissioning, and healthcare operations
- Experience of leading teams to achieve operational KPIs, while improving patient and colleague experience
- Excellent stakeholder management, governance, and performance reporting skills
- Experience leading change and delivering quality improvement (QI) in a fast-paced environment
- A values-driven leadership style that empowers and inspires teams
- Confidence in supporting complex HR and operational challenges
- Ability to contribute to strategic programmes and lead service transformation

**What you’ll get**
- Up to £60,000 basic salary (DOE)
- Generous annual leave entitlement, increasing with service
- Health and wellbeing support, including 24/7 counselling
- Access to the NHS Pension Scheme
- Career development opportunities, CPD and leadership training
- Reward and recognition programmes
- NHS Blue Light Discount Card
- A chance to lead high-impact work in a purpose-driven Social Enterprise

**Join us**

**Our Commitment to Diversity, Equity & Inclusion**

We proudly support our colleagues through inclusive networks like Cultural Inclusion4All, LGBTQ+Friends, Gender Equality, and Disability Confident. We are a Disability Confident Employer and are happy to discuss reasonable adjustments at any stage of the recruitment process.

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