Heritage Automotive

**Heritage Automotive - Service Advisor VW Gloucester**

**£26,000 OTE £32,000**

Heritage Automotive are one of the most successful independently owned automotive groups in the UK who represent Audi, CUPRA, Honda, INEOS Grenadier, SEAT, SKODA, Volkswagen cars, Volkswagen commercial vehicles, along with Blade Motorcycles that retail many of the world’s leading motorcycle brands.

**Working for Heritage Volkswagen**

VW has proven its ability to reach people across the globe through its expansion. Today, these German machines are available in virtually all parts of the world. In addition, they are also adapted to the different environments, a design that enables VW to meet the mobility and sustainability demands irrespective of where vehicles are used.

Here at Heritage, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer.

**To support the Aftersales manager to take the customer through the aftersales journey maintaining their vehicles and providing the best customer experience**

**Summary**

As a Service Advisor, you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars.

**Duties/responsibilities**:

- Dealing with customers for all servicing and repair requirements in an efficient and courteous manner
- Provision of a friendly and professional service as first point of contact for customers
- Completing invoices accurately including the calculation of repairs parts and labour
- Communicating required repairs to customers, including appropriate costings
- Working collaboratively with the Workshop, Parts and Sales teams
- Ensuring that all necessary information is recorded accurately
- Maintain a presence on the Service Desk to ensure that all customer queries are dealt with promptly, whether in person or by telephone
- Upsell additional products including servicing and repairs professionally using appropriate processes

**To be successful you will**:

- A great team player with exceptional communication skills
- Flexible approach to working in a multi-role environment
- Professional appearance
- Ability to organise and prioritise tasks and work on own initiative
- Driving license
- Extremely proficient with Microsoft office suite, in particular Word, and Excel.

**What Heritage can offer you**
- Competitive bonus scheme - Up to £6,000 PA
- Career progression and development within a company
- Flexible working patterns and opportunity to work part time
- Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr plus
- Employee Assistance Programme - qualified emotional and practical support 24/7
- Life assurance 3x your annual base salary for death in service
- Cycle to work scheme
- Eyecare voucher scheme
- Pension scheme with employer contributions
- 22 Days annual leave and bank holidays
- Staff Discounts
- Days leave for your Birthday

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location