Customer Retention Agent

7 days ago

Falkirk, United Kingdom Peoples Ford Full time

**Customer Retention Agent**

**Role**

We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retentions Agent based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey - you are not just a number with Peoples We pride ourselves on putting the customer at the heart of everything we do and our Customer Service Agents play a vital role in dealing with all outbound telephone enquiries.

**Responsibilities**

Your role will be varied and will include:

- Dealing with all outbound customer calls in a professional and friendly manner
- Supporting in the upsell of additional products and services
- Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
- Assisting with any Direct Marketing campaigns.
- Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

**What you’ll have**:

- Previous customer service experience
- Experience within a contact centre environment is desirable but not essential.
- Excellent telephone manner, communication skills and organisational skills
- An ability to work well within a targeted environment

**Hours**

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:
Monday to Friday - 9am to 6pm

Saturday rota basis (1 shift of 10am to 2pm per month)

**Rewards and Benefits**:

- Salary £23,201 per annum
- You will have the opportunity to earn £250 per quarter based on performance related bonus as well as an additional uncapped bonus available for upsell products.
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
- 30 days annual leave (inclusive of bank holidays)
- Instant membership to our dedicated Employee Assistance Programme

At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.

**Job Types**: Full-time, Permanent

Pay: From £23,201.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Quarterly bonus

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Overtime
- Weekend availability

Work Location: In person

  • Customer Retention Agent

    2 weeks ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retentions Agent based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey - you are not just a number with Peoples! We pride ourselves on putting the customer...

  • Customer Retention Executive

    7 days ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retention Executive based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey - you are not just a number with Peoples! We pride ourselves on putting the...

  • Inbound Customer Service Agent

    16 hours ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Customer Service Agent** **Role** We are looking for an enthusiastic, bubbly and customer focussed individual to join our Customer Experience Team as a Customer Service Agent based in Falkirk. In a fast-paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all inbound telephone...

  • Inbound Customer Service Agent

    16 hours ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Customer Service Agent** **Role** We are looking for an enthusiastic, bubbly and customer focussed individual to join our Customer Experience Team as a Customer Service Agent based in Falkirk. In a fast-paced environment where the customer is at the heart of everything we do, you will play a vital role in dealing with all inbound telephone...

  • Inbound Customer Experience Agent

    18 hours ago

    Falkirk, United Kingdom Peoples Ford Full time

    **Role** We are looking for an enthusiastic, dedicated and customer focussed person to join our Customer Experience Team as a Customer Experience Agent based in Falkirk. Our Customer Experience Centre is the main point of contact for all customers who contact Peoples Ford, and our key role is to make it easy and convenient for them to do business with us....

  • Outbound Customer Experience Agent

    2 weeks ago

    Falkirk, United Kingdom Peoples Ford Full time

    At Peoples we believe in putting people first, whether that is our customers or our employees. As a Company we want to be the go to Ford, OMODA/JAECOO and BYD Sales and Servicing specialists in Scotland and the North West of England. We aim to continually enhance the customer experience and transform everyday journeys for our customers. **Role** We are...

  • Customer Service Field Agent

    6 days ago

    Falkirk, United Kingdom Randstad Delivery Full time

    Looking for variety in a new and customer facing role? Do you have a passion for driving to new areas? Can you deal with new faces and have an upbeat conversation? This is the perfect role for you! Position: Driving Field Agent Location: Falkirk Hourly rate: £12.55 Duration: Till 17/12/2026 Hours: 22 -30 pw (Monday - Friday, occasional...

  • Reservations Agent

    17 hours ago

    Falkirk, United Kingdom Airth Castle Hotel and Spa Full time

    Airth Castle Hotel & Spa are looking for a Reservation Agent to join our amazing team. You will share our passion for great customer service, be enthusiastic and be able to work as a team. - Team Player - be proactive, share best practice and support colleagues under pressure. - Commitment - to colleagues, department goals and company. - Effective...

  • Shipping Agent

    1 week ago

    Falkirk, United Kingdom Gulf Agency Company Full time

    GAC UK is looking for candidates for the role of Shipping Agent to be based in Grangemouth. Could it be you? GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised...

  • Shipping Agent

    2 days ago

    Falkirk, United Kingdom Gulf Agency Company Full time

    GAC UK is looking for candidates for the role of Shipping Agent to be based in Grangemouth. Could it be you? GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised...