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Receptionist

2 weeks ago

Basildon, United Kingdom OnetoOne Personnel Full time

**Receptionist
- Basildon**

£16,944 per annum

We are pleased to be working with our Basildon based Client within the Education system recruiting for a receptionist with outstanding communication and interpersonal skills.

**Purpose of the Role**

The Receptionist is the first point of contact for the students, parents and visitors, and will be responsible for the day to day operation of a busy main reception area, which operates between 07.15am and 4:30pm. The Administration staff will work flexiblybetween these hours.

You will be placing, receiving and routing calls across both Academies, dealing with students' queries, meeting and greeting parents and visitors alike, relaying messages effectively and efficiently, and supporting the administration team with general admintasks such as preparing letters, booking appointments, typing, photocopying, filing, opening mail, etc.

**Principal Accountabilities and Key Tasks**
- To provide a professional and corporate representation of the Academies
- To meet, greet and assist with queries or questions from students, parents, colleagues and visitors alike
- To request information so that the enquiry is dealt with is the most efficient and effective manner
- To deliver a quality customer based service
- To maintain the internal communication system
- To re-direct calls within the Academy
- To relay and route written and verbal messages
- To route emergency calls appropriately
- To operate a two-way radio
- To operate the visitor security system
- Undertake typing and word processing and other admin-based tasks
- To distribute post and ensure that outgoing post is prepared ready for collection
- To provide first aid support to students and staff as required
- To support other administrative staff by providing secretarial, clerical and administrative support to ensure that Academy services are provided in an effective and efficient manner
- Any other duties as required by the Academy Support Manager to support the operational needs of the Academies

**Experience**

E - Essential/ D -Desirable
- Previous switchboard experience (D)
- General knowledge of office procedures (E)
- Experience of working within a school (D)
- Good Customer Service Skills (E)

**Attributes & Skills**
- Excellent interpersonal skills with clear and concise communication (E)
- Strong organisational skills (E)
- Multi-tasking ability (E)
- High attention to detail (E)
- Work within a busy and fast paced environment (E)
- Professional telephone manner (E)
- Composure under pressure (E)
- Ability to effectively use ICT packages (E)
- Ability to communicate effectively, verbally and in writing to colleagues, pupils, and official visitors (E)
- Work constructively and flexibly as part of a team, understanding school roles and responsibilities (E)
- Ability to identify own training and development needs and participate in on-going training (E)

**Personal Attributes**
- Ability to deal calmly with different situations as they arise (E)
- Develop good relationships with pupils, parents and staff (E)
- Understand and respect the principles of confidentiality (E)
- Understanding of, and ability to provide, best practice in customer care (E)
- Be reliable and flexible (E)

**Education and Qualifications**
- NVQ level 2 or equivalent in Business Administration (D)
- Minimum of 5 GCSE Grade C or above including English and Mathematics (D)
- First Aid training (D)

**Working weeks**
- 41 weeks - term time plus 2 weeks in the school holidays

**Working Hours**
- 37 hours per week (between 7:15am & 4:30pm)