Customer Account Executive

2 days ago

Leicester, United Kingdom EIcom Ltd Full time

This is an opportunity to join a rapidly growing company and work closely amongst all departments and members of staff.

**Qualifications and Skills**
- At least 2 years of professional telephone skills
- Strong communication skills
- Professional and clear telephone manner
- Self-motivated and organised
- Ability to multi-task and prioritise
- Ability to coordinate efforts with other colleagues
- Once successful, you will help develop, recruit and grow the team.

**Job Summary**
- Develop and maintain relationships with both new and existing customers.
- To make courtesy and follow-up calls* Generating quotations* Maximise all sales opportunities by identifying the customers' needs
- Obtain a good working and diverse knowledge of all products (training will be given)
- Dealing with queries or complaints received from the customer
- Office administrative duties
- Ability to process data accurately
- Maintain purchase ledger accounts
- Reconcile suppliers statements to purchase ledger
- Confident communicator both face to face and by telephone
- Support accounts and team
- Office based role
- Strong telephone skills
- Understanding of the sales process and how to utilise it to maximum advantage
- Good interpersonal skills
- Excellent time management skills
- Experience of working effectively and efficiently both individually and within a team
- Strong communication skills with ability to build good customer relationships
- Good level of computer and keyboard skills.

**Responsibilities**:

- Manage and develop gained business on a day to day basis.
- Maximise profit at all times through effective account managing.

**Duties**
- Generate new business and close sales through telephone based sales
- Manage and maintain new and existing relationships with clients, offering technical back-up and advice.
- Provide appropriate solutions, suggestions, and recommendations to customers when required - extensive product knowledge and industry training will be provided as part of the induction process
- Use our CRM system to track customer progress and results
- Work closely with the technical pre-sales and technology teams who can offer additional technical expertise when required.
- Build excellent customer relationships

**Salary**: £19,000.00-£22,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leicester, LE7 3FP: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

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