Front Office Supervisor

**Job Ref**:GAT1458

**Branch**:Manchester Marriott Hotel Piccadilly

**Location**:Manchester Piccadilly Hotel, Manchester

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Various

**Hours per week**:40

**Posted date**:20/11/2024

**Closing date**:22/12/2024

**Hello from Manchester Marriott Piccadilly Hotel**

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Manchester Marriott Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.

This is a very exciting time for us while as we have just gone through an extensive refurbishment and a rebrand to Marriott.

**We’ll support you, in and out of the workplace by offering**:

- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you with £200 - £600 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.

**Introduction to the Front Office Supervisor Role.**

Our Front Office Supervisors play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards and are hardworking individuals who can work on their own initiative and are key players in our teams.

This role is ideal for those in supervisory roles within a similar 4- or 5-star hotel environment, looking to take the next step towards becoming a Front Office Manager. These stars of the future must be able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

Please see a summary of the responsibilities below. This list is not exhaustive:

- To lead the department in the reception manager absence.
- To effectively rota the department in the reception managers absence using the time and attendance tool.
- To have an excellent understanding of the hotel Front Office System
- To have a basic knowledge of Word, Excel and Outlook and know how to locate various documents.
- Carry out departmental check list in accordance with departmental procedures.
- To have a basic understanding of the backup system
- To have a clear understanding for all systems that interlink with reception - such as interfaces, servers, printers, POS systems, minibar, visionline, servebase
- To maximise every opportunity to capture revenue
- To be fully aware of how to make a reservation.
- To know how to handle an ‘ out of hours’ conference or wedding enquiry professionally

This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

For more information

**Be Inspired.**

**Be Empowered.**

**Be you.**

Manchester Marriott Hotel Piccadilly, set in the heart of Cottonopolis, is Manchester’s largest four-star hotel with 338 bedrooms including 18 suites.

This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International. This is the perfect time for you to jump on board and help us shape and form our new structure.