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Team Leader

2 weeks ago

London Luton Airport, United Kingdom National Express Full time

**Join us on the Journey...**
National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019.
We have an exciting opportunity for a Team Leader, based in Luton, who will inspire and empower colleagues to make decisions that exceed customer’s expectations that will increase customer confidence by ensuring the maintenance of a high profile and proactiveapproach to customer service.

**What you'll do...**
- Responsible for leading service delivery and making operational decisions.
- Provide support to colleagues to ensure a high delivery of customer service and act as a role model.
- Proactively provide information, support and assistance to customers, colleagues and driver teams.
- Champion safety, highlighting any areas of concern and ensuring safe working practices are adhered to.
- Support drivers in ensuring customers are board on their service in good time to ensure punctuality targets are achieved.
- Assist managers by attending Health and safety meetings as required.

**In return, we offer a wide range of benefits such as...**
- Free travel for you and your partner
- Company pension
- Access to NX Health Bus
- Employee Assistance Programme
- Variety of deals and discounts available through NX online portal

**Things to note...** National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.