Modern Apprenticeship

**Job Overview**

As a Modern Apprentice with FLB Group, you will undertake an SCQF Level 6 in Business & Administration. You will earn while you learn as a Customer Service Apprentice in one of the leading global stationery manufacturers. FLB Group is renowned for our Filofax and Letts brands, and we produce notebooks and diaries for many other high profile clients.

**What might a day in this job look like?**

You will be involved in assisting our sales operation by ensuring that customer orders are received and progressed in a professional, accurate and timely manner and that they are delivered on time.

**What will I learn?**

As a Modern Apprentice with FLB Group, you will undertake an SCQF Level 6 in Business & Administration. The apprenticeship consists of three mandatory modules:

- Plan how to manage and improve own performance in a business environment
- Review and maintain work in a business environment
- Communicate in a business environment

Further optional modules will focus on how to deliver and evaluate customer service within the business.

**What qualification or qualities are required?**
- Our values are incredibly important to us. We believe the community atmosphere at FLB is due to the motivated people who work with us and share our values which is to build on respect and trust in one another. We take pride in our products, our work and employ people who care about quality and want to feel proud to be part of our company.
- As safety is vitally important in our environment, we’re keen to find people who are safety conscious.
- We operate a very transparent recruitment process and want individuals to select us as being the employer they most want to work for. Our methods work and individuals who share our values understand us and fit well with our business. You should consider how you can demonstrate these values in your life.

**Job Types**: Apprenticeship, Full-time

**Salary**: £11,000.00 per year

**Benefits**:

- Employee discount
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Dalkeith