Reception Shift Leader

**S**- _Do you enjoy delivering excellent customer service?_
- _Are you an experienced Receptionist/Shift Leader?_
- Do you wish to progress your career?

If you've answered 'yes' to the above, this may be an ideal opportunity for you

**The Copthorne Hotel Newcastle is** are seeking an experienced Reception Shift Leader to provide a warm welcome, helpful and efficient service to guests

**Reception Shift Leader responsibilities include**:

- Providing a friendly and efficient service to guests, ensuring company policy and procedures are complied with, consistently
- Being knowledgeable to promote the hotel and its facilities
- Dealing with guest queries/complaints promptly and communicating with the Duty Manager, as appropriate
- Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to the required standard
- Carrying out float checks and handling all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
- Ensuring telephones are answered promptly and politely, and all reports are updated regularly according to Company standards
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Being aware of specific daily functions/events, ensuring all information is communicated to the relevant department
- Assisting the Reception/Front Office Manager with the smooth running of the department, including supervision and training of the Reception team

**We are keen to hear from applicants with the following**:

- Previous Reception experience within a quality hotel
- Excellent knowledge of computerised Front Office system, e.g., OPERA
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Ability to work on a rota basis, including weekend work. Typical shifts are 07:00-15:30 or 14:30-2300, as the business requires

**About the Hotel**

Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveler. The hotel provides modern guest rooms which combine Standard, Club and Suite accommodation all of which have picturesque riverside views.

Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Cash Health Plan cover option
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**To apply**

Please forward your CV outlining your suitability for this role.

Work Location: In person

Reference ID: NCL-RecSL