Coordinator - Fulfillment

About the role
**Customers are at the heart of everything we do.**

It takes lots of different people to run a store/centre and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores/centres means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist diverse team where everyone is welcome.

You will be responsible for
**Coordinating the team and operation to deliver the prefect online order**:

- Always thinking safety first, looking down before stepping down and using equipment in a safe manner, following my training at all times.
- Knowing my customers and serving them with passion and pride; giving great service by picking the best quality products and packing trays carefully so products always arrive in pristine condition.
- Putting into practice the training I have received, so we all work safely, effectively and serve our customers brilliantly.
- Making decisions that are right for customers, delivering routines in the centre that meet the needs of customers at the right time.
- Being knowledgeable about my centre’s key performance indicators, understanding the part I play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
- Maintaining the skills matrix for the centre and giving Managers the information needed for them to make informed decisions about additional skills, overtime etc to forecast demand vs supply.
- Liaising closely with the Wage Clerk to ensue colleague schedules and holidays are accurate in the system and people are paid correctly and on time.

**The centre is clean and tidy**:

- Carrying out clean as you go routines as required, using and maintaining the clean as you go tools.
- Picking up litter as I see it around the centre/store.
- Taking any equipment that needs cleaning out of use.

**I can get what I want**:

- Working closely with our 3rd party engineers to ensure maintenance is completed on time and any new faults are reviewed and actioned.
- Setting up/updating colleagues with a login on the Fulfillment Centre Management System and maintaining the right privileges.
- Complete system housekeeping such as removing any leavers or adding new colleagues/those multiskilled.
- Supervise the system reports and data/end to end process in the centre ensuring all processes are running as encouraged and raising issues to a Manager or 3rd party engineers.
- Supervise the settings on the system to ensure the automation/process is running efficiently.
- Schedule and work with stock teams and Coordinators to ensure housekeeping on the automation is reviewed to reduce bottle-necks.
- Maintaining the schedules to ensure that the right head count is in each area and communicate to the Manager(s) if we need to move colleagues around to maintain efficiency.

**The prices are good**:

- Supporting with other activities in the centre if required and providing targeted support during seasonal periods.

**I don’t queue**:

- Picking according to the system to achieve my pick rate, so deliveries can leave the store on time.
- Supporting with loading if required during busy periods.
- Coordinating the flow of work within the Centre, making recommendations to Coordinators/Managers.

**The colleagues are helpful**:

- Always putting the customer first and consider them in everything I do.
- Adapting the service you give to meet the customer’s individual needs.
- Being readily available to resolve customer queries, leaving them with a smile on their face.
- Adjusting the service I give to each customer to meet their needs.

You will need
- To be a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and working collaboratively across the UFC to deliver results

About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our c