Customer Service Assistant

6 days ago


Newport, United Kingdom Eurograph Computer Supplies Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be a point of contact for our customers, providing exceptional service and support.

**Responsibilities**:

- Utilize upselling techniques to promote additional products or services
- Maintain a high level of professionalism and phone etiquette at all times
- Provide prompt and efficient resolution to customer complaints or concerns
- Collaborate with other team members to analyze customer feedback and identify areas for improvement

**Skills**:

- Excellent communication skills, both verbal and written
- Strong data entry skills with high accuracy and attention to detail
- Proficient in phone etiquette and customer service best practices
- Ability to analyse customer needs and troubleshoot any issues.

Ability to learn our product range and familiarize yourself with our products efficiently.

Products are mainly office products, printer inks and some electrical products.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £22,308.00 per year

Expected hours: 30 - 40 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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