Receptionist

**Role Profile**

**Post**:Receptionist

**Hours**:13 Hours

Week 1 -Mon 16:00-19.00, Tues 16:00-19:00, Fri 16:00-19:00

Week 2 - Mon 16:00-19:00, Tues 16:00-19:00, Sat 10.30-14:30, Sun 7:45-16:00

**Responsible To**:Operations Manager

**Charity Employer and Objects**

**Inspiring Healthy Lifestyles** (IHL) is a registered charity (number: 1105278) - established for public benefit for the:

- Advancement and support of education, cultural, arts, heritage, and history
- Provision or assistance in the provision of facilities for recreation or other leisure time occupations
- Promotion and preservation of good health through community participation in healthy recreation; and any other charitable purposes as determined by the Trustees

**Our Mission: Our Vision**:
To inspire health and happiness through To inspire people to choose healthy, more participation in activities that encourage active, and more creative lifestyles - people to be active, creative and healthy. underpinned by three core values; achieve, community and togetherness.

**Our Values**:
At Inspiring healthy lifestyles, we have three core values guiding everything we do.

**Achieve Community Togetherness**

Provide products and Embed IHL within the Working and moving services in line with our community by improving the together to bring enjoyment charitable intent that enable quality of lives for our to people’s lives, supporting our customers to achieve customers, participants, meaningful connections, their health and wellbeing employees and their better life choices and goals. and services in line families. lifelong friendships.

**Your Role - Receptionist**

You will be an outgoing and confident individual responsible for providing up to date information to all customers and potential customers in relation to services provided by Inspiring healthy lifestyles.

You will welcome and greet our members and ensure that any queries are either resolved or channelled in the correct direction, whereby enhancing the member’s experience.

You will be managing all bookings and incoming telephone calls and dealing with each call effectively and in a prompt manner, also, ensuring face-to-face enquiries are quickly responded and acted upon. You will also be responsible for taking payments for sessions and equipment and setting up of direct debits for memberships.

You will be a competent team member and ensure that all our customers receive an excellent and

1

safe experience when visiting any of our sites. As part of the team, you will work collaboratively to deliver a range of daily duties efficiently and effectively.

Providing a quality customer service to everyone that visits the centre will be at the heart of what you do.

You shall comply with all relevant data protection legislation (GDPR) and/or Inspiring healthy lifestyles policies regarding data protection when processing personal data during the course of employment. This includes personal data relating to any employee, customer or agent of Inspiring healthy lifestyles.

**Accountable To**:

- Senior Operations Manager (Customer) / Head of Leisure Operations

**Accountable For**:

- Ensuring a safe environment for IHL customers

**Key Responsibilities**:
**1. **To act as the first point of contact for all customers and visitors being mindful of the diverse needs ensuring are welcomed to the Centre in a friendly, helpful and efficient manner.

**2. **To conform to safe working practices as approved in the Health and Safety manual of Inspiring healthy lifestyles.

**3. **To be aware of and comply to all policies and procedures in relation to customer service, XN

Leisure, Lifestyle and the Fitness Journey.

**4. **Responsibility for accurate cash handling of potentially large sums of money in the form of cash, cheques and credit card transactions. And the day-to-day reconciliation of monies using the
Leisure Management Software System (TLMS) and report any discrepancies.

**5. **Responsibility for the accurate administration of the Trusts membership scheme. This data is sensitive and requires absolute discretion and accuracy. The postholder must be aware of and conform to GDPR as well as the Trusts policy on data protection.

**6. **To administer an effective lost property system maintaining adequate records.

**7. **To account for all small stock items for sale and/or hire, including stock checks.

**8. **To offer sales advice to all visitors and potential customers. To promote the benefits of the membership packages to assist the Centre in achieving monthly sales targets including setting up, processing and monitoring Direct Debits.

**9. **To assist with the filling of all courses by contacting people on waiting lists.

**10. ** To ensure all visitors and contractors sign in and out. Receptionists are also responsible for ensuring that all contractors working on site read and sign the asbestos register, conforming to
Health and safety regulations.

**11. **To attend any training and cours