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Rental Customer Advisor

2 weeks ago

Heathrow, United Kingdom Arnold Clark Full time

We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our Heathrow Car & Van Rental branch.

**Hours**

45 hours per week including alternative weekends.

**About the role**

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

**Day-to-day duties**
- Delivering a consistently excellent level of customer care, both face-to-face and on the telephone.
- Using your brilliant communication and organisational skills to ensure your branch’s task list is actioned.
- Handling customer complaints and queries.
- Monitoring and controlling expenditure.
- Running daily reports and ensuring they’re acted on.
- Helping to promote the branch and keeping customer experience core to your focus.
- Occasionally covering at other branches when needed.

**Essential skills**
- A full UK driving licence
- Strong administrative skills
- Demonstrable ability to work effectively as part of a team
- Good communication skills
- The flexibility to work shifts on a rota basis, seven days per week, and cover other branches

**Nice to have (but not essential)**
- Previous experience of working in the rental industry

To find out more about Life at Arnold Clark, visit our website.