Senior Student Support Champion

5 days ago

Leeds, United Kingdom Arden University Full time

**Senior Student Support Champion (Evenings and Saturdays)**

**£30,000 plus Excellent Benefits (30 days holiday etc)**

**Based on-site at our brand new Leeds Study Centre**

**Permanent**

**Hours - 4 weekdays (must include Friday) 12-8pm + Saturday 9am-4pm**

**Click **here **for full job description**

***:
**The Opportunity**:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently looking for a Senior Student Support Champion for our Leeds Study Centre.

We are looking for a someone with with excellent customer care skills to be the first point of call for all of our student body. As a Senior you will have a focus on deputising for the Team Leader in their absence, as well as dealing with escalated queries, and developing and coaching the existing Student Support Champions to handle more complex queries in the first instance. You will also have knowledge around onboarding and induction of new students.

**About You**:
You will need to have considerable experience of working in a front-line customer facing capacity, having been a point of contact for escalated queries. You will have excellent communication, interpersonal and presentation skills to be able to deal with a wide range of people from different cultures and backgrounds, as well has having a pro-active approach to problem solving, and a passion for identifying improved ways of working. Experience of working in an HE or FE environment, and training other team members, would be an advantage.

**Why Arden**:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other **competitive benefits**

**Arden’s values**:
**Stand out, Progressive, Accessible, Resourceful, Kindness,** reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click **here**, or to start your journey with us, click apply

**Closing Date**:Tuesday 19th March

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