Principal Service Designer

2 days ago


Coventry, United Kingdom Appcastenterprise Full time

Hippo is recruiting for **principal consultants in service design**. Service designers facilitate the creation of beginning-to-end services that are based on user needs, as identified through user research. As well as being a champion of user-centreddesign, you’ll ensure that service design teams take an holistic approach: creating service blueprints and managing relationships between the different agencies involved in designing a service. You’ll also have a strong understanding of Agile methodology andhow the different members of an Agile team contribute to service design.

Hippo’s **principal consultants in service design** are experts in their field, supporting teams and clients at a strategic level. You will have extensive experience coaching and mentoring people through service design approaches and tools.In return, we offer exciting opportunities to support clients at a senior level and to play an important part in the expansion of Hippo business.

**What you’ll do**
- Act as engagement lead or site delivery lead for projects and support new business activity
- Provide expert advice on the role of maps and blueprinting
- Lead collaboration with clients and colleagues within Hippo
- Ensure services are inclusive, usable, technically feasible and commercially viable
- Have accountability for organisational objectives, actions and be able to assign responsibilities
- Ensure knowledge transfer will be effective to enable service delivery and that suitable techniques or methods are being used
- Define service taxonomies
- Recruit, coach and line manage the professional development of a range of colleagues within your profession



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