Customer Services Advisor

2 weeks ago


Havant, United Kingdom Portsmouth Water Ltd Full time

We are looking to appoint a Customer Services Advisor to work within our busy Customer Services Department.

**Key Responsibilities**
- Delivering an exceptional level of customer service
- Resolving queries at first point of contact
- Data entry accuracy - customer details, recording of complaints, account changes
- Processing of some reporting - credit lists, old bank details etc
- Processing technician job results ensuring customer is kept up to date and account updated as required
- Managing tariffs - Social Tariff and WaterSure
- Listening to customers, understanding their needs and providing tailored solutions
- Undertaking some back-office administration tasks
- Managing your own diary

**Key Attributes**
- Being passionate about customer service
- Ability to communicate effectively
- Have a positive can-do attitude
- Ability to work under pressure and multitask
- Strong IT skills
- Positive approach to Health & Safety

**Experience**
- Recent call centre experience is highly desirable
- Experience of working in a busy customer facing environment is desirable

We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 18/10/2024



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