Account Manager

**Overview**

Manage a list of premium customers of the Eteach Group ensuring excellent customer support is delivered to customers at all times. Exceeding renewal targets, expanding contacts and revenue within existing accounts. Delivering new business revenue, withina defined geographic area.

**Role & Responsibilities**
- Continually prospect for new business whilst actively managing a pipeline.
- Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
- To deliver exceptional customer support to all Eteach Premium customers, to manage each customer's expectations, and maximise the customer's satisfaction to ensure the successful growth of the Eteach brand and reputation in your area
- To expand customer contacts within your customer base, developing relationships across the trust/school. Build strong and meaningful relationships with all your customers ensuring they continue and grow their investment with the Eteach group
- To expand existing customers, spend through enhancements, incremental growth, and by working directly with the Recruitment Specialist in your team.
- Understand and implement the Eteach customer life cycle and plan ahead through identifying high-performing and under-performing customers and respond in a proactive and responsive manner to safeguard the Eteach customer base
- Maintain and update the internal CRM system daily to ensure all client information is accurate, up-to-date, and shared successfully with internal and external teams

**Job requirements**:

- Experience in managing a busy customer service /account management/sales/recruitment department is an advantage
- Experience in online recruitment advertising is an advantage
- Excellent communication skills and proven negotiation skills with strong business acumen and a high level of personal drive and determination.
- Accuracy and attention to detail are essential
- Good understanding of best practice customer care techniques
- Present a professional image on behalf of Eteach
- Ability to communicate at all levels, from day-to-day user to CEO.
- Passionate and enthusiastic
- Influencing skills
- Strong organisation skills with the ability to prioritise under pressure

**About us**:
Eteach is a specialist EdTech company, leading the way in delivering Job boards and recruitment software for schools and colleges, we are looking to build a specialist recruitment team to support the sector-leading job board at Eteach. We are proud to workwith thousands of schools and colleges across the UK and Internationally. With our HQ in Bracknell, Berkshire we also have offices in Cardiff and Dubai.

**Why join us?**
- **Wellness Week**: Our offices are closed after Christmas, we then return after the festivities. It is an extra time off that does not affect your holiday allowance.
- **Uncapped Commission Scheme**: We want to recognise and reward you for your achievements each quarter.
- **Close Team**: We have a 'work hard, play hard attitude within the Customer Success team, individual members of the team will arrange things after work for all to enjoy. Things like; group dog walks, breakfast meets, and drinks after work.
- **Eteach Social Committee**: The Eteach office has a great vibe, a lot of this can be attributed to the hard work of our social committee who arrange regular activities/themes. Past events have included: bake offs, rounders matches, raffles,and planting poppies.
- **All Company Days**: Twice a year (summer & winter), the whole company gets together for a celebration of the previous terms’ successes. Recently we boarded a boat down the Thames
- **The Eteach Academy**: Eteach has a strong commitment to staff professional development, giving you skills to use both in and out of the workplace.
- **Bracknell HQ**: Our office has a stylish, modern interior and is surrounded by green spaces and ponds. We have access to parking and an affordable on-site café
- **Where to lunch?** Staff are spoilt for choice we have a roof terrace, a modern kitchen, and seats around the pond... the choice is yours.
- **Hybrid Working**: After your initial training period you will be eligible to choose a mix of office and home working.
- **Location**: With Bracknell town centre a 5-minute walk away, you have a plethora of options for shopping and eating.