Customer Success Executive

1 week ago


Tamworth, United Kingdom Contechs Full time

We are seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for analyzing customer needs and ensuring their success with our products and services.

**Duties**:

- Analyze customer needs and develop strategies to ensure their success
- Build and maintain strong relationships with customers
- Provide training and support to customers on our products and services
- Collaborate with cross-functional teams to ensure customer satisfaction
- Monitor customer usage of our products and services and provide recommendations for improvement
- Identify opportunities for upselling and cross-selling to existing customers

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or related field
- Proven experience as a Customer Success Manager or similar role
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and ability to think creatively
- Ability to work independently as well as part of a team
- Familiarity with CRM software and Microsoft Office Suite

**Benefits**:

- Competitive salary package
- Health insurance benefits
- 401(k) plan
- Paid time off
- Professional development opportunities

If you are passionate about helping customers succeed and have the skills required for this role, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LW



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