Revenue Protection Officer

2 weeks ago

Kettering, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful and the Customer Service team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
**We have an outstanding opportunity to join #TeamEMR as Revenue Protection Officer at Kettering**

Ensuring we maintain maximum revenue protection is a key priority for East Midlands Railway and the roles of Revenue Protection Officers are critical to ensuring this is carried out effectively.

This role will be required to work with the wider customer experience front line teams to ensure we are maximising our revenue. We’re looking for individuals who are enthusiastic, positive and passionate about ensuring excellent customer service is provided at all times.

As Revenue Protection Officer you will:

Issue tickets/notices as appropriate
- Help detect and prevent fraudulent travel
- Working closely with the British Transport Police During special projects, which may include plain clothes exercises
- Be conversant with revenue protection standards and policy, ensuring compliance with Revenue Protection Handbook
- In times of disruption work to support front line Customer Experience staff to ensure all our customers are kept fully informed
- Conduct interviews and keep an accurate record of any conversations
- Obtain evidence of fraudulent travel activity (including by means of Body Worn Video)
- Prepare and submit reports and any other reports relevant to your role and attend court as required

**As well as a competitive salary, we’ll also offer you**:

- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- and many more

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