Customer & Product Relations

**Customer & Product Relations - Firma Stella Sports Memorabilia**
- **Are you that unique individual? Driven, motivated & with energy to succeed? Come on board & support our rapidly growing company to the next level.**_

**The Company & the vision**
- The Champion retailer of 100% authentic Signed Sports Memorabilia
- The highest rated Sports Memorabilia Company in the World on Trustpilot
- Consistent high growth business
- Partnered with some of the biggest sporting stars in the World

**Vision No1**

We will become the number one Sports Memorabilia company in the World
- The highest turnover & profit
- Provide a five-star service from our world-class staff
- Offer the World’s most exclusive range of items
- Worldwide brand

**Our Company Values**

Energy - Energy & attitude are more important than skill at Firma Stella. We are passionate about what we do & we show this through our energy in our work at Firma Stella, day in, day out

Positivity - This is a fundamental core of what makes our business tick. We can achieve anything in life & at work with a positive mindset. The positive team spirit is very tangible in Firma Stella

Respect - We treat our customers & team-members with respect, understand each other, and respect the decisions we make, even if we may view them differently.

Ambition - We strive to be better tomorrow than we were yesterday. Everyone aspires to be successful on their own and the collective ambition of the team (company) drives us to be the best version of ourselves in the pursuit of our goals and for Firma Stella to be #1

Transparency - We take accountability, responsibility & ownership in all actions. By doing this we avoid placing blame on others. We are also 100% transparent with our customers in our products & service

Loyalty - By providing impeccable quality in our products & service to our customers, we gain their loyalty. By meeting goals, and showing respect, we gain each other's loyalty.

Generosity - A key attribute of the company is to ‘give back’

We give back to our employees who work hard & meet their business goals. Also, we look to be generous to the world around us, from charities to our customers.

**The Person & Personality**

**Turn that passion for sport into a career**

**Is this you?**

Lives & breathes their job.

Passionate about sport.

Care about your future.

Very good with people.

Extremely driven & motivated to succeed.

Take full responsibility for your role & will persist till they get it right.

Truly buys into the vision of Firma Stella & will give their absolute utmost to make it happen.

Owns the role completely

**Characteristics**:
Disciplined

Growth mindset

Attention to detail

Extra Mile

Driven

Humble

Excellent Communicator

Committed

Resilient

‘Can do’ attitude

**This role & why it rocks**:

- **Handling & managing our world-class autographed products and being the final port of call before our customer**
- **Liaising with our customers & continuing to build on our number one in the World reputation on Trust Pilot.**
- **Working In a Dynamic & Supportive Environment - Every day presents new challenges and opportunities, where success is celebrated together.**
- **Direct Influence - Your efforts at the heart of our company will contribute directly to customer satisfaction and business success.**

**Your package, incentives, benefits, & rewards**
- Salary £22,000 - £26,000 per annum, depending on experience.
- Long term - rewards of continued success & growth of company (salary reviews and bonuses)
- Normal company benefits (pension, holidays)
- Get your hands on the most prestigious products signed by the biggest athletes in sport
- Opportunity to meet & work with athletes & be involved in sporting events
- If you love sport, this is the job for you

This is a be-spoke versatile role at the heart of our company, you will be the hub of daily operations at Firma Stella between our customers & incredible products.

Pay: £22,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person