Office Administrator

**About Impact limited**

Impact Call Centre Ltd is a friendly, professional and diverse business providing outstanding outsourced solutions for companies that require our expertise. We have consistent and sustained company growth which has created several exciting career opportunitiesfor people who want to share in our success. This is a great place to work and we recognise our people as our greatest asset, we are trusted partners of our clients, the right attitude is everything and customer focus is a must.

The role of the Office Administrator will be working in our busy accounts team providing administration support. The Company employs around 200 staff and this is a varied role which will include liaising with the HR department. This role is office based,working in our modern premises in Romsey.

**Key Responsibilities**:

- Providing basic accounts support to include using excel
- Telephone answering and reception duties to include welcoming visitors
- Office premises administration to include contacting plumbers, electricians, cleaners, general contractors, and maintenance contract renews
- Arranging insurance policies and quotes
- Administrating the staff credit union
- Managing the Company’s Amazon account and general purchasing including stationary
- Staff expenses claims
- Managing the staff gym membership, employee benefits and assistance scheme

**Core Competencies**:

- **Effective communication** - Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
- **Customer focus** - Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer groups.
- **Work as part of a team** - Can work co-operatively with team members and colleagues making positive and constructive contributions
- **Respect for equality and diversity** - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance.
- **Problem solving** - ­Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions.
- **Resilience** -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
- **Persuade and influence - **Demonstrates the benefits of the product through recognising the customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered.

**Person specification**
- Good knowledge of accounting procedures/excellent numeracy and excel skills
- Strong written administration skills
- People focused skills
- Work as part of a team, support colleagues and promote a positive team spirit
- Excellent problem-solving skills, the ability to research and an aptitude for helping other people

**Development**:

- Full support and ongoing training

**Hours**:

- Monday - Friday 09:00 - 17:00 - 37 ½ hours per week

**Benefits**
- Salary range between £21,000 - £24,000 depending on experience
- Career progression and extensive on-going training and development
- 29 days holiday accruing to 33 days based on service including bank holidays - pro-rata for part time positions
- Company Pension scheme after qualifying period
- Free Employee Benefits and Assistance Scheme
- Free on-site parking or short walk from train station on mainline services
- Staff discount on products
- Modern offices using the latest technologies
- Free gym membership
- Subsidised staff entertainment throughout the year
- Regular team incentives and fun days including charity events plus dress down Fridays