Receptionist/administrator

4 days ago

Northampton, United Kingdom Allens Caravans Estates Ltd Full time

Allens Caravans (Estates) Ltd are a family run business own and operate Residential and Holiday parks in the Midlands and in Wales.

We are looking for an experienced Reception Administrator to work at our Overstone Park in Northamptonshire.

Reporting to the General Manager, working as part of the reception team, this is a full-time position, over 5 days in a busy holiday park environment.

The main responsibilities of the role are
- To provide a reception service. Promptly addressing and actioning all customer enquiries.
- To take orders & payments for utilities, site fees & other services.
- To deal with telephone enquiries, messaging and redirecting calls as necessary.
- To efficiently update customer and business details. Maintaining effective filing in both hard and digital systems.
- To work closely with other Departments - Sales, maintenance, security, amenities and retail outlets.
- To support caravan sales & welcome prospective enquirers.
- To communicate verbally and formally to customers in respect of unpaid bills and compliance concerns.
- To retain the confidentiality of company & personal information and comply fully with all data handling requirements.
- To complete daily banking & reconciliation procedures.
- To adhere to all health and safety procedures.
- To perform general office skills and ad hoc tasks as directed by line management.

Core skills/requirements
- Previous Reception & Administration experience.
- Excellent interpersonal skills in a customer facing environment
- Strong communication skills both written and verbal
- Computer compliant. Competent in Word & Excel
- Flexibility to work in a team environment and to changes in routine and agenda
- Self-motivated with excellent organisational and planning skills
- Resilient and confident and with the ability to liaise at all levels of the business.

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:
40 hours per week / 5 days per week. In keeping with the nature of the business weekend and bank holiday work will be required.

Supplemental pay types:

- Performance bonus

**Job Types**: Full-time, Permanent

**Salary**: £7.87-£11.65 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Northampton (required)

Ability to Relocate:

- Northampton: Relocate before starting work (required)

Work Location: In person

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